What are the responsibilities and job description for the Team Member, Guest Services - Toronto position at Superfly?
Superfly Media Experiences, LLC is opening The FRIENDS™ Experience, The One in Toronto, an experiential exhibit based on the famous sitcom. Superfly is looking for Team Members who are passionate, exhibit the core values of excellence, have a commitment to safety, and value fun in everything they do.
What we're looking for:
Superfly is seeking Guest Service Team Members to guide Guests through the experience from entry to exit. Responsibilities include greeting Guests, selling tickets, getting Guests excited for the experience, organizing queues, taking photos, and answering questions. The ideal candidate thrives in a fast-paced environment and can project a positive and welcoming image to visitors. This temporary role is expected to run from approximately July 4th, 2022 through January 2nd, 2023. The position pays CAD$17.00 per hour.
Here’s what you’ll do:
- Greet and welcome all Guests, providing direction to them and engaging in friendly conversation
- Assist Guests in queueing up for their time-based experience
- Scan tickets and handle any technical difficulties
- Sell tickets to guests in standby line
- Staff photo locations throughout the experience to assist Guests in taking photos
- Direct Guests through the exhibit and maintain traffic flow and line control
- Share fun facts and trivia about the exhibit with Guests
- Answer questions about the experience
- Handle cash and other payments quickly and accurately
- Maintain health, safety, and cleanliness standards, and ensure all on site policies and protocols are being adhered to by guests
- Provide a memorable experience for Guests with a positive and hospitable attitude
Requirements:
- Must be fully vaccinated against Covid-19.
- Must be able remain in a stationary position more than 50% of the time
- Able to work a variable schedule including nights, weekends, and holidays
Your strengths include:
- Strong communication skills
- Organized
- Ability to multitask
- Reliable, energetic team player with a positive attitude
Your experience:
- High school diploma (or equivalent)
- Previous customer service and/or cash handling experience preferred
- Experience using a ticketing system preferred
- Previous public speaking preferred
Why work at Superfly:
We are idea evolvers, people lovers, music nerds and passionate humans who are constantly striving to enhance our industry leading work. We have fun taking work seriously. We are an equal opportunity employer and encourage people with disabilities and from other diverse backgrounds to apply. Accommodations during the application process, including disability-related accommodations, are available upon request
Salary : $17
