Collections Specialist

ESSENTIAL PURPOSE OF THIS POSITION:
Collection of customer accounts receivable balances and resolution of problems inhibiting payment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Work as a business partner with customers and sales and as a team player within the Credit Department
• Aid in correcting order entry errors as they occur and suggest proper procedure to prevent recurrence
• Collection calls for past due balances
• Payment deduction investigation and resolution
• Customer responses for account inquiries, including questions regarding Invoices,
• Statements, and Proof of Delivery requests
• Manage specific customer accounts
• Customer dispute resolutions
• Monitor Sales claims for GAAP compliance
• Maintain proper sales tax information for their specified customer base
• Assist in cash application as required.
• Assist in compiling Quarterly Revenue Recognition information
• Maintain shipping hold status on customer accounts as necessary
• Works with outside sales and customer service to resolve pricing and quantity discrepancies
• Recommendation for outside agency collection placement to credit manager
• Daily review of accounts receivable trial balance for past due analysis
• Compile Collector Call Log to turn in to the Credit and Collections Manager
• Work within the guidelines of published Credit/Accounts Receivable Policy and Procedures
• Other duties may be assigned

SKILLS AND ABILITIES REQUIRED:

• Proficient in spreadsheet and word processing programs
• Strong self-starter and ability to work independently and with little supervision
• Position requires excellent interpersonal and communication skills.
• Able to meet deadlines given with accurate and complete information
• Must have strong organizational skill, detail oriented and a Team player
• Able to handle multiple tasks and prioritize responsibilities
• Working knowledge of Accounts Receivable
• Must be able to handle and resolve complex customer service issues

COMPUTER EQUIPMENT AND SOFTWARE REQUIREMENTS:

• Proficient with the Microsoft Suite of Products, especially Word and Excel

EDUCATION AND EXPERIENCE REQUIREMENTS:

• Associates degree in Accounting/Finance or 5-7 years continuous equivalent experience in Credit, Collections, and Customer Service in a manufacturing environment
• Accounts Receivable knowledge a plus

Job Type: Full-time