What are the responsibilities and job description for the IT Specialist position at Superior Plus Propane Talent Acquisition?
OVERVIEW Reporting directly to the IT Director - Cargas Program Owner, the primary responsibility of the Business Systems Analyst/Service SME is tobring business requests/issues to their conclusion by collaboratingwith the business and technical resources within the IS team and across the organization. This includes tracking and analyzing system related problems; identifying potential solutions; configuring system (hardware and software); and testing new releases or bug fixes for the system. Service expert to assist with service dispatching, warehousing and inventory controls. Will work on projects that entail the Intake Process as a framework, working with business stakeholders, IS colleagues, and partners to translate business needs into solutions. CORE COMPETENCIES 1) Functional Expertise 2) Organizational Skills 3) Communication Skills 4) Building Positive working relationships 5) Problem Analysis EDUCATION & EXPERIENCE · University Degree or professional certification helpful or equivalent experienceand a minimum of three (3) years’ experience in business analyst, system analyst or equivalent role · In depth knowledge of information technology and software development life cycle. · Team player who is comfortable participating in a variety of multi-disciplinary teams. · Good analytical and problem solving skills with the ability to determine the root cause and prevent future occurrences · Exceptional customer service skills. · Strong communicator, both written and verbal. Ability to multitask and handle multiple deadlines and changing priorities. The ability to advocate change and influence outcomes in areas without any direct responsibility.
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