Motivated Customer Service Representative (Work from Home)

Join our team and learn why “The Superlative Way!” sets us apart!

Superlative RM is dedicated to helping consumers regain their financial freedom by resolving past-due financial matters. Our company relies on driven and passionate people who understand the reward of following “The Superlative Way!”. We have re-invented the culture of the receivables management industry by creating a technologically advanced, positive, and supportive work environment for people to thrive! Our ideal candidate is someone who has high energy, personable, focused, and ready to work all from their own personal space at home. Superlative RM is excited for you to join our ever-growing team and to experience “The Superlative Way”!

Job Summary:

Superlative RM is an established leader in the receivables management Industry headquartered in Phoenix Arizona. We are seeking talented Professionals who share our values and want to participate in our growth. Our representatives are responsible for partnering with consumers to resolve their outstanding debts in a fair and timely manner.

Perks:

• Fun/Collaborative Work Atmosphere
• Positive Leadership
• Games, Giveaways, and Cash Incentives
• Internal Advancement/Management Training Programs
• Healthcare (Medial, Dental and Vision)
• PTO
• Sick Time
• 401k and 401k Matching

Essential Job Functions:

• Work independently and maintain consistent work efforts to effectively manage a portfolio of consumer credit accounts.

• Utilize multiple systems to research and understand each consumer’s financial situation.

• Analyze financial information, including credit reports, to negotiate the most expeditious resolution for delinquent accounts.

• Follow-up on accounts to ensure payment commitments are met.

• Demonstrate professionalism and courtesy when working with consumers and attorneys.

• Effectively work with consumers through sensitive and challenging financial situations.

• Adhere to quality standards and ensure proper and lawful interactions with consumers.

• Meet or exceed monthly production goals.

• Negotiate payments through a variety of different channels (i.e. credit card, check, ACH withdrawals, and wire transfers).

Skills/Knowledge/Education:

• High school diploma/GED or equivalent successful experience in an environment with high customer contact.

• Knowledge of FDCPA and other laws governing third party collection activities is preferred.

• Knowledge of skip tracing and general collection software is preferred.

• Inquisitive nature and demonstrated ability to think critically and problem solve.

• Strong negotiation skills.

• Ability to effectively prioritize work and multi-task in a fast-paced environment.

• Excellent verbal and written communication skills, including active listening skills.

• Bilingual English/Spanish is desirable.

* WILL TRAIN RIGHT TEAM MEMBER

Required Equipment for our Home-Based Agents!

- PC / Laptop (MAC acceptable) – Computer should have at least 2 cores CPU and 4GB of RAM. Windows 10 or higher and MacOS 10.10 and higher.

- High Speed Internet (Minimum 100mb) – NOT CELLULAR

- Minimum 2 Monitors

- Headset with microphone (Noise Canceling) and mute function

-Web Cam (Zoom will have to be installed on computer)

Employee agrees to designate a workspace within Employee’s remote work location for placement and installation of equipment to be used while teleworking. Employee agrees to maintain this workspace in a safe condition, free from hazards and other dangers to Employee and equipment. Employer must approve the site chosen as Employee’s remote workspace. Employee is expected to submit three photos of the home workspace to management prior to implementation. No other site is permitted to be used, including but not limited to, any other household, coffee shops, internet cafes, restaurants, etc. Employee is expected to maintain a work area that is free from excessive noise, distractions, and/or any environmental behaviors that would be detrimental to work quality or other company commitments.

Superlative RM helps consumers resolve their outstanding financial matters. We recognize that confident people, with the right skills and proactive ideas, will enable us to continue our success. If you are self-motivated, strive to exceed challenging goals, and demonstrate personal initiative to achieve high standards of performance, Superlative RM can provide an exceptional career opportunity for you.
Superlative RM is committed to Equal Employment Opportunity.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime

Supplemental Pay:

• Commission pay

Education:

• High school or equivalent (Preferred)

Work Location: One location

Salary : $17 - $19