Sr Operations Systems Analyst

Sr Operations Systems Analyst

Are you an Technology professional interested in automation and digitalization? Are you an energetic, problem solving leader looking for a fast-paced customer-centric environment? Do you thrive working with internal and external customers; coordinating systems, project timelines and solutions? If so, DHL Supply Chain has the opportunity for you!

Job Description

Serves as the warehouse management system (WMS) expert and business analytics lead for the site/region

Site Warehouse Management System (WMS)

• Could serve as the WMS Super User for the site.

• Understands the WMS database structure.

• Performs advanced configuration of the WMS.

• Designs, creates, and implements new screens for the WMS.

• Trains individuals and small groups on WMS functionality.

Business Analytics

• Collects and analyzes systems and operational data. Provides recommendations to improve efficiency of operations.

• Analyzes discrepancies and assists in the design of procedures to reduce/eliminate site impact.

• Conducts feasibility analyses on processes and equipment; calculates cost/benefit, identifies business impacts, and proposes solutions.

• Interfaces with the Operations Team to review operating procedures and maximize system efficiencies.

• Possesses an expert knowledge of SQL.

o Writes complex queries

o Performs advanced functionality and query optimization

• Possesses an expert knowledge of Microsoft Excel.

o Uses advanced functionality (e.g. HLOOKUP, Pivot Tables, Arrays)

o Writes advanced VBA

• Identifies requirements, creates, runs, and manipulates site management and/or customer reports.

• Identifies requirements, develops, and implements analytical tools that identify areas for improving service levels, reducing costs, and enhancing operations.

Warehouse Activities

• Fully comprehends warehouse activities and dependencies to design and implement warehouse processes and workflows.

• Interfaces with the Operations Team to review operating procedures and maximize system efficiencies.

• Contributes to, reviews, and edits the Cost Model.

• Contributes to, reviews, and edits a warehouse layout with respect to the Cost Model and Customer Profile.

Site Technical Support

• Serves as site liaison for internal and external systems-related groups. 

• Troubleshoots and coordinates technical support for site operations and systems.

• Serves as site lead for systems implementations and modifications.

• Interfaces with the Customer to identify and resolve systems issues and maximize productivity.

• Ability to develop and execute validation and ad-hoc testing needed for site/network level changes.

Interpersonal Skills and Knowledge

• Advises/assists managers in shaping direction.

• Demonstrates a willingness to share skills, knowledge, and expertise.

• Mentors Operations Systems Analysts.

• Comfortable delivering presentations to small groups.

• Establishes relationships with DHL Supply Chain functional teams and Sector-based systems resources.

Required Education and Experience

• Bachelor degree in IT similar field or equivalent experience, required

• 1-3 years of transportation or logistics experience, or experience in a similar role, required

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.