IT Support Technician

Support Solutions of the Mid South
Memphis, TN Full Time
POSTED ON 8/31/2021 CLOSED ON 9/30/2021

Job Posting for IT Support Technician at Support Solutions of the Mid South

Description

The IT Support Technician provides technical support to our residents and staff members via phone, email, and in-person, asking the appropriate questions and using knowledge and resources to diagnose and resolve issues. Primary responsibility is to provide support for all network and telecommunications equipment/systems, as well as audio-visual equipment/systems. Mandatory focus on customer service requires personal qualities of patience, empathy, excellent interpersonal skills, flexibility, active listening, and a sense of urgency. Good organizational skills and attention to detail a must.

ESSENTIAL FUNCTIONS:

In order to perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities assistance with performing the essential functions of this position.

  • Responds to queries on the phone, via email, in person, or through remote access
  • Provides technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software
  • Monitors and responds quickly and effectively to requests received
  • Documents internal procedures
  • Maintains daily performance of computer systems
  • Asks educated questions and listen to customers to determine the root cause of issues
  • Runs diagnostic programs to resolve problems
  • Monitors networks to ensure security and stability
  • Administers email and anti-virus systems
  • Documents network changes and performs network address management
  • Ensures network connectivity throughout the network infrastructure
  • Supports, troubleshoot, and maintains A/V systems
  • Assists in research and procurement of IT components and supplies
  • Provides updates, status, and completion information to manager and/or users via email, voice mail, and/or in-person communication

Requirements

  • Associate’s degree in information technology and a minimum of two years’ experience working at a help desk mandatory
  • Two years’ education and training in IT or related field
  • Two years’ related job experience
  • Must be highly detailed oriented and analytical to accurately capture customer interactions and close out work tickets in a timely manner
  • Well-versed in all aspects of computer systems, configuration, set up, and maintenance
  • Must have a valid driver’s license and maintain a valid driver’s license and acceptable driving record throughout employment with Support Solutions.
  • Must meet state and local requirements regarding criminal background check, sexual offender check, abuse registry, drug screening and felony offender listing.
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