Sr. IT Helpdesk Engineer

Company:

Surf Air Mobility is building a world where air travel is the most sustainable, affordable, comfortable, quiet, and fastest way to travel any distance. We have brought all of the pieces together in order to accelerate the next great revolution in aviation: electric flight. By unlocking affordable, more sustainable, personalized air transportation for everyone, Surf Air Mobility promises to bring aviation into the modern age.

There are three primary departments that work closely together: Marketplace, Amp Division, and Air Operations. We are looking for talented individuals that are passionate about shaping the future of air mobility and inventing something the world has never seen before.

Position Title:  

• Sr. IT Helpdesk Engineer

Role Objectives:

Surf Air Mobility represents the sense of adventure, discovery and gateway to new possibilities – where entrepreneurship is a cult and changes the way people experience  the world. We want to turn the world of aviation on its head and believe the only way to do so is by being  bold and new. Nothing is sacred and in fact we want to change everything that slows people down.  Innovation and creativity is what we thrive on. 

As our ideal Sr. IT Helpdesk Engineer, you are an individual that is naturally attracted to the Surf Air brand and you “get it”. You have a strong personality of your own and are committed to offering support to the company and its vision.

Required Skills/Abilities:

• Strong analytical skills
• Strong project management skills
• Strong technical skills
• Strong time management skills
• Strong communication skills

Education & Experience:

• Bachelor’s degree or AA degree and/or equivalent experience and education
• At least 5-6 years’ experience with helpdesk and IT systems
• Experience working in the Aviation or Automotive sector a plus

Essential Functions:

• Onboard new hires, including deploying IT equipment and account/access set up.
• Manage hardware and software inventory in an asset management system.
• Support, troubleshoot LAN/WAN and wireless infrastructure to ensure reliable, secure, and efficient day-to-day network operations.
• Support VoIP phone system and video conferencing systems.
• Manage help desk tickets from internal and external customers detailing troubleshooting steps and escalating issues to higher tier resources when required.
• Manage various infrastructure projects from start to completion, such as hardware and system upgrades.
• Interact with third-party vendors for application support and purchases.
• Leverage IT tools to automate repetitive tasks, such as software package deployment.
• Mentor and support IT team members and work closely with Engineering organizations to help support, scale, and secure the company's assets.
• Work occasional evenings and weekends as required.

Knowledge, Skills, & Abilities: 

• Excellent Mac and PC administration skills including management tools like JAMF and Manage Engine.
• Proficient in managing Gsuite and Single Sign On (Okta, Onelogin, etc) integrations.
• Good knowledge of networking concepts: TCP/IP, DHCP, DNS, VPN, and Ubiquiti experience is a plus.
• Hands on experience working with Atlassian (Jira, Service Desk, Confluence, etc) and Zendesk.
• Experience in managing cloud apps like Office365 and Adobe.
• Working knowledge of Windows Server environment, including technologies like Active Directory, Group Policies and WSUS.
• Knowledge of AWS concepts (SSO, IAM, EC2) is a plus.
• Knowledge in troubleshooting and administration tasks on Linux systems is a plus.
• Technical skills to troubleshoot unknown problems with minimal supervision.
• Excellent customer service and verbal and written communication skills.
• Ability to manage and prioritize multiple, simultaneous assignments and tasks throughout the day.

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position  may be asked to perform from time to time.

At Surf Air Mobility, we are committed to building a more inclusive ecosystem that integrates women, people of color, and other underrepresented groups into the cleantech sector and aerospace industry. We strongly encourage applications from qualified applicants and members of underrepresented groups. Surf Air Mobility is an Equal Opportunity Employer; employment with Surf Air Mobility is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.