What are the responsibilities and job description for the Talent Advisor position at Surge Staffing?
Surge Staffing is seeking a Talent Advisor with high energy, work ethic, good attitude, personality with a good phone voice. This is a permanent, full-time internal position with Surge Staffing.
Entry Level Customer Service / Sales
PRIMARY FUNCTIONS & RESPONSIBILITIES:
- Deliver superb customer service to clients and temporary associates
- Perform resume searches, refer to established candidate pool and other staffing/job board resources to fulfill client orders in a timely manner
- Successfully and strategically match employee skill sets to customers' hiring needs
- Act as a professional and reliable liaison between temporary associates and clients
- Assist in the development of business leads & retention of current clientele
- Maximize billable hours to increase market share and branch profits
- Perform a variety of administrative tasks that support the overall mission of quality performance.
- Conduct service calls to ensure quality customer service; conduct outside sales calls to obtain new business partnerships and customers
- Present customers with additional Surge Staffing products and services
- Nurture strong business partnerships by providing exceptional customer service skills and implementing customer development & retention strategies
- Conduct interviews, train and retain temporary associates; coach and counsel temporary associates to ensure quality performance and job satisfaction
- Troubleshoot and resolve problems or complaints of temporary associates, as well as customers and other personnel
QUALIFICATIONS:
- High school diploma required; or equivalent work experience/education greatly preferred
- Schedule flexibility and 1 year sales experience is definitely a plus!
- Previous experience in sales, human resources, or a service industry recommended
- Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Internet
- Ability to travel to various locations and customer sites as needed; reliable transportation a must
- Ability to work effectively and efficiently independently as well as in a group setting
- Sales-minded, team-oriented and exceptionally calm under pressure
EQUAL OPPORTUNITY EMPLOYER:
Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at ProfessionalStaffing@surgestaffing.com.
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Job Type: Full-time
