Operations Clerk

Summary:

Responsible for assisting with the accounting and deposit operation functions for the Bank. Under general supervision, performs a variety of routine accounting duties according to existing procedures, methods, and systems. Responsible for administering the visa credit and debit programs by performing account maintenance and other assorted functions. Assists customers with issues resulting from bank cards, return checks and ATM adjustments.

Qualifications:

Education: Associate's degree in accounting or related field or equivalent combination of education and experience.

Licenses/Certifications: None.

Experience: Two years of related experience and/or training,

Essential Functions:

A: Job Specific:

• • Monitor non-post items on a daily basis. Review reports and investigate non-post transactions. Correct issues to allow items to post and clear. Update all appropriate systems to reflect the correction(s).
  • Post prepaid and other payments group transactions as assigned by Controller.
  • Review all Stop payments- verify that we have the signed form or verify if completed through online access.
  • Receive and review all returned checks. Balance returned checks to the appropriate report(s) to ensure proper totals. Return checks to the Correspondent Bank and notes the amounts of return checks to each destination for internal records. Updates system to reflect the returned item.
  • Perform ATM adjustments correcting customer deposits that contained an error. Verify account and adjust with either a credit or a debit to offset the amount of the actual deposit. Review transactions the following day to ensure accuracy. Reconcile worksheets with Bank software.
  • Oversee that the Velocity daily overdraft program procedures are completed and that notices are ran and mailed to the customer.
  • Responsible for administering the Visa Credit Card Program. Perform status updates on accounts when necessary, process credit card applications, administer cards and process charge-backs, payments, and daily reports. Administer the EZBusiness program (the online access for our business credit card program).
  • Post the Visa Drawdown wire for the credit card program.
  • Oversee the Debit Card Program. Utilize system to update card status to identify loss or stolen cards. Monitor card transactions to identify potential fraudulent activity while working with Card Brand Specialist. Work with vendors and local law enforcement agencies to limit the bank's risk to potential losses. Upload Shazam files for new card or for maintenance at least 2 times a day. Download Shazam files. Pos Card Returns on debit cards and verify on Navigator if the debit needs to be changed for non-distribution. Review debit card address Report to ensure address is changed on checking account but not debit card.
  • Review report for monthly reissues for debit card.
  • Review Shazam report quarterly for closed cards on Shazam to delete so we can no longer be charged for them
  • Notice of Death- verify if need to restrict accounts on Navigator- or close debit cards- also look on Base2000 for any credit cards
  • Process debit card applications. Review customer disputes with vendors relating to charge-backs, issue provisional credit when necessary and record dispute to identify trends. Review each debit card forms for VAU (Visa Account Updater). All HSA cards are opted-out and review others who have opted-out.
  • Close over-drawn accounts. Receive report from branches identifying those accounts that are overdrawn. Zero account balances via TMS and notify the branch staff and call center. Process payments received on moneys due from the customer. Report to Chex systems the charge-offs. Report any account over $1,000 to our lawyer for collection. Review closures on Chex system to compare if they have recently opened an acct with Sutton Bank.
  • Review closed account forms initiated by branch personnel to ensure changes have been recorded per the customer's request. Verify accuracy and completeness. Confirm applicable accounts/cards have been closed.
  • Meet transaction processing deadlines.
  • Process accounts payable in a back-up capacity. Update appropriate general ledger and systems. Record vendor information to create new payable accounts. Ensure proper receipt or invoice is on file and properly approved.
  • Call center backup
  • Access Manager-Business/Consumer online banking/billpay and able to make changes to user access, answer questions pertaining to ACH batches and billpay.
  • Review Maintenance Reports from Director looking for the various forms to ensure change was approved by customer.

Knowledge/Skills/Abilities:

• The ability to communicate effectively and clearly, both in verbal and written communications.
• Excellent interpersonal skills.
• Strong knowledge of the business area that is being supported.
• Self-directed and motivated.
• The ability to manage multiple tasks.
• Excellent problem-solving skills.
• Ability to calculate figures as it relates to accounting processes.

Sutton Bank is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or protected veteran status.