What are the responsibilities and job description for the Senior Implementation Operations Manager position at Suzanne Snell?
Senior Implementation Operations Manager career opportunity with our client in the Ecommerce food distribution industry. Remote opportunity can be United States or Canada based.
As a Implementation Operations Manager for our Food Distributor clients, you will help manage existing and new customer relationships to ensure successful project implementation, delivery and best-in-class support to clients.
Support customer growth: Lead onboarding of new contracts and support active customers by taking ownership of data validation, technical scoping, and documentation to help support our growth objectives at scale.
Build integrations: Build and manage integrations with third party ERP software by writing technical engineering specs and working with engineers to oversee code deployments.
Process improvements: Map out and implement iterative improvements for onboarding and customer growth processes.
Requirements:
Experience working with large datasets in Google Sheets and Excel
5-8 years experience in a results-focused and customer facing professional environment (e.g., early-stage startup, high-growth tech company, technical account management, IT or implementation operations)
Technical account management, solutions engineering, or implementation/integration experience in previous role(s)
Bias to action and enthusiasm for finding creative solutions to difficult problems
Experience exceeding business goals in a customer focused environment, with an emphasis on timeliness and organization
Excellent project management and written and verbal communication skills
Collaborative mindset plus a willingness to roll up your sleeves and dig into the tactical
Preferred:
SQL and Python proficiency
Experience working at a startup in previous role(s)
Experience at AWS, Cloudera, Snowflake, Epic, Guidewire, or cloud SaaS Companies with heavy implementation focus
Role experience that required interaction with customers and stakeholders in a blue collar industry
As a Implementation Operations Manager for our Food Distributor clients, you will help manage existing and new customer relationships to ensure successful project implementation, delivery and best-in-class support to clients.
Support customer growth: Lead onboarding of new contracts and support active customers by taking ownership of data validation, technical scoping, and documentation to help support our growth objectives at scale.
Build integrations: Build and manage integrations with third party ERP software by writing technical engineering specs and working with engineers to oversee code deployments.
Process improvements: Map out and implement iterative improvements for onboarding and customer growth processes.
Requirements:
Experience working with large datasets in Google Sheets and Excel
5-8 years experience in a results-focused and customer facing professional environment (e.g., early-stage startup, high-growth tech company, technical account management, IT or implementation operations)
Technical account management, solutions engineering, or implementation/integration experience in previous role(s)
Bias to action and enthusiasm for finding creative solutions to difficult problems
Experience exceeding business goals in a customer focused environment, with an emphasis on timeliness and organization
Excellent project management and written and verbal communication skills
Collaborative mindset plus a willingness to roll up your sleeves and dig into the tactical
Preferred:
SQL and Python proficiency
Experience working at a startup in previous role(s)
Experience at AWS, Cloudera, Snowflake, Epic, Guidewire, or cloud SaaS Companies with heavy implementation focus
Role experience that required interaction with customers and stakeholders in a blue collar industry
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