Desktop Support Technician

Suzor IT
Southampton, MA Full Time
POSTED ON 5/23/2023 CLOSED ON 1/8/2024

Job Posting for Desktop Support Technician at Suzor IT

Are you looking to get started in the I.T. field?

We are looking for an individual to work onsite primarily with one of our K-12 schools. The day-to-day role will include working 1:1 with teachers and other school staff to repair hardware such as laptops, desktops, and projectors. The role will also include troubleshooting issues with software such as Google Workspace and other K-12 specific applications.

The individual will have the support of a complete IT team which includes both virtual and in-person team members to meet the goals and needs of the school.

Help Desk Technician Responsibilities:

  • Providing support to users by responding and resolving their trouble tickets.
  • Installing and configuring hardware and software components.
  • Troubleshooting hardware and software issues.
  • Repairing or replacing damaged hardware.
  • Upgrading the entire system to enable compatible software on all computers.
  • Installing and upgrading anti-virus software to ensure security at the user level.
  • Performing tests and evaluations of new software and hardware.
  • Establishing good relationships with all departments and colleagues.
  • Managing technical documentation.

Help Desk Technician Requirements:

  • 2 years of experience in IT Help Desk, tech support or other related field.
  • Excellent written and verbal communication skills.
  • Attention to detail.
  • Effective problem-solving skills.

This job would require having your own transportation and going to different job sites throughout the week, mileage reimbursement included.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

  • 401(k)
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Professional development assistance
  • Vision insurance

Schedule:

  • 8 hour shift

Education:

  • High school or equivalent (Preferred)

Experience:

  • Help desk: 1 year (Preferred)
  • Customer service: 1 year (Preferred)

Work Location: One location

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Salary.com Estimation for Desktop Support Technician in Southampton, MA
$46,370 to $64,045
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