URGENT REQUIREMENT

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Position No 1: Senior Business System Analyst – VoC

Location: SFO, CA or Hybrid, with 2-3 days onsite in South SFO

Roles and Responsibilities –

• The Senior Business Systems Analyst will be responsible for working closely with our partners across the different team to understand and help shape the strategic drivers and tactical needs to successfully deliver an experience that is intuitive, scalable, and stable.
• Facilitate workshops - story-boarding workshops, translate story-boarding artifacts into an electronic format and provide input in design sessions
• Clearly communicate - keeping IT and business partners apprised of developments and requirements, key metrics
• Good domain Knowledge in Pharma commercial analytics
• Good experience in writing user stories and Jira tool
• Experience in Structure query language(SQL)
• Experience in Customer Engagement or VoC (Voice of customer) will be preferred.
• Experience in Visio & Microsoft Suite
• Good presentation skill and able to communicate clearly in front of multiple stakeholders including but not limited to business, vendors, architect, & tech lead.
• Work as a Product Lead/Owner and prioritize the requirements as per business needs 
• Keeping management apprised of developments through clear and timely communication
• Overseeing and mentoring resources on solution or project teams

Other Duties as Assigned:

• Analyze and document current and future business process models
• Analyze and document requirements (scope), business rules (use cases)
• Identify opportunities to enhance existing features to suite business needs
• Plan and manage user acceptance test (UAT), create UAT scripts and facilitate UAT; report out on UAT progress and outcomes
• Perform knowledge transfer to training and communication teams
• Work closely with Product Owners, Business Users & with Leadership team on IT and Business to understand Business needs and vision
• Lead business stakeholders and other business systems analysts thru the business analysis lifecycle
• Work closely with Product Manager, Project Manager, Technical Lead, Developers, Software Quality Assurance Lead to accomplish a successful project delivery, focused on Minimum Viable Product (MVP)

Education:

Bachelor's degree or equivalent experience in business administration, systems design, or equivalent field

Qualifications:

• 10 industry experience as domain Business Analyst
• 5 industry experience in the Pharma commercial Analytics
• Demonstrated excellence in analysis, prioritization, documentation, facilitation and presentation skills
• Strong skills in critical thinking and analysis, small and large group facilitation skills
• Project planning experience beneficial
• Proven leadership abilities and emotional intelligence
• Demonstrated success handling initiatives of high complexity and risk
• Follow SAFe/Agile project methodologies and apply all the practices of SAFe methodologies.

Position No 2: Job Title: Senior Business Analyst (PE - Digital)

Location: South SFO, CA or Hybrid with 2-3 days onsite in South SFO

The Position:

• The Sr. IT Business Systems Analyst (IT BSA) will be responsible for working closely with our partners across Commercial Sales Organization and Managed Care & Customer Operations (MCCO) and within IT to understand and help shape the strategic drivers and tactical needs to successfully deliver an experience that is intuitive, scalable, and stable.

• The IT Business Systems Analyst will be supporting projects in the Patient Engagement Network
• Facilitate workshops - story-boarding workshops, translate story-boarding artifacts into an electronic format and provide input in design sessions
• Clearly communicate - keeping IT and business partners apprised of developments and requirements, key metrics
• Analyze and document current and future business process models
• Analyze and document requirements (scope), business rules (use cases)
• Analyze and document data requirements (from a business needs perspective)
• Plan and manage user acceptance test (UAT), create UAT scripts and facilitate UAT; report out on UAT progress and outcomes
• Mentor the teams on UX best practices and oversee the creation of delightful prototypes & dashboards
• Perform knowledge transfer to training and communication teams
• Support user deployment activities as needed
• Lead business stakeholders and other business systems analysts thru the business analysis lifecycle
• Work closely with Project Manager, Technical Lead, Developers, Software Quality Assurance Lead to accomplish a successful project delivery, focused on Minimum Viable Product (MVP).

Other Duties As Assigned:

• The IT BSA will establish themselves as a “thought partner” with internal customers
• Conducting 1:1 or group interviews, facilitating workshops
• Facilitating and supporting system and user acceptance testing
• Support business partner on the development of Organizational Change Management (OCM) deliverables
• Participating in roadmap discussions and vendor assessments
• Keeping management apprised of developments through clear and timely communication
• Overseeing and mentoring less senior resources on solution or project teams
• Overseeing consultant resources as applicable.

Education:

Bachelor's degree or equivalent experience in business administration, systems design, or equivalent field

Post-graduate work in a related field preferred.

Qualifications:

• 8 experience analyzing business requirements and support information systems projects
• Ability to work on Digital Studio Project and should have experience working in Adobe Experience Manager, Integration with Medallia.
• 4 experience in SFDC - especially around Service Cloud, Community Cloud,
• Demonstrated excellence in analysis, documentation, facilitation and presentation skills
• Strong skills in critical thinking and analysis, small and large group facilitation skills
• Pharma, Life sciences industry, pharma sales data, and commercial business and process (e.g. incentive compensation) knowledge preferred
• Project planning experience beneficial
• Proven leadership abilities and emotional intelligence
• Demonstrated success handling initiatives of high complexity and risk.
• Experience with Agile methodology

Position No3: Job Title: Senior Business Analyst (PE)

Location: South SFO, CA or Hybrid with 2-3 days onsite in South SFO

Lead BSA/Product Lead in Patient Engagement space

 The Lead Business Systems Analyst (IT BSA Lead) will be responsible for working closely with our partners across CMG IT to understand and help shape the strategic drivers and tactical needs to successfully deliver an experience that is intuitive, scalable, and stable.

• The IT Business Systems Analyst will be supporting projects in the Patient Access Space
• Facilitate workshops - story-boarding workshops, translate story-boarding artifacts into an electronic format and provide input in design sessions
• Clearly communicate - keeping IT and business partners apprised of developments and requirements, key metrics
• Good domain Knowledge in Pharma and Life Sciences with emphasis in Patient Engagement area 
• Analyze and document current and future business process models
• Analyze and document requirements (scope), business rules (use cases)
• Identify opportunities to enhance existing features to suite business needs
• Plan and manage user acceptance test (UAT), create UAT scripts and facilitate UAT; report out on UAT progress and outcomes
• Mentor the teams on UX best practices and oversee the creation of delightful prototypes & dashboards
• Perform knowledge transfer to training and communication teams
• Work closely with Product Owners, Business Users & with Leadership team on IT and Business to understand Business needs and vision
• Good knowledge on new features that Technology can offer and be up to date on new products in Patient Support space
• Lead business stakeholders and other business systems analysts thru the business analysis lifecycle
• Work closely with Product Manager, Project Manager, Technical Lead, Developers, Software Quality Assurance Lead to accomplish a successful project delivery, focused on Minimum Viable Product (MVP)

Other Duties As Assigned:

• The IT BSA will establish themselves as a “thought partner” with internal customers
• Conducting 1:1 or group interviews, facilitating workshops
• Facilitating and supporting system and user acceptance testing
• Participating in roadmap discussions and vendor assessments
• Work as a Product Lead/Owner and prioritize the requirements as per business needs
• As a Product Owner drive new initiatives as per business priorities 
• Keeping management apprised of developments through clear and timely communication
• Overseeing and mentoring resources on solution or project teams
• Overseeing consultant resources as applicable

Education:

• Bachelor's degree or equivalent experience in business administration, systems design, or equivalent field
• Post-graduate work in a related field preferred

Qualifications:

• 10 experience as Business Analyst, Product Lead/Owner and support information systems projects
• 5 experience in SFDC - especially around Service Cloud, Community Cloud,
• Demonstrated excellence in analysis, prioritization, documentation, facilitation and presentation skills
• Strong skills in critical thinking and analysis, small and large group facilitation skills
• Pharma, Life sciences industry and commercial business process knowledge preferred
• Project planning experience beneficial
• Proven leadership abilities and emotional intelligence
• Demonstrated success handling initiatives of high complexity and risk
• Follow SAFe/Agile project methodologies and apply all the practices of SAFe methodologies

Submission format:

Please submit resume with the details on the given attachment (That will save your time and mine):

Full Name of the candidate: 

Availability:

Current location:

Contact:

Email:

LinkedIn URL:

Rate (C2C or W2):

Reason looking for a Job Change: 

Project End Date:

Please feel free to call me or email me for any other details.

Regards,

Kapil Thapa
Sr. Manager US IT Recruitment

SVAM International | 233 East Shore Road | Suite # 201,Great Neck, NY 11023

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