What are the responsibilities and job description for the Food Runner position at Swan?
Groot Design District Hospitality, LLC employs team members who demonstrate a passion for hospitality and dedication to company values and customer service. We are a diverse organization that provides the opportunity to excel in a fast-paced multicultural environment. We are always looking for passionate people who will embrace our belief of hospitality, company growth and customer experience. Our commitment to diversity, teamwork, and integrity are indicative of the service we provide to our guests. We offer career opportunities with work/life balances, as well as a rewarding career experience.
The Food Runner is responsible to deliver food orders from the kitchen to guests’ tables rapidly and accurately. Acting as the point of contact between Front of the House and Back of the House staff. Communicating food orders to chefs, paying attention to priorities (e.g. food allergies) As a Runner, you help set the standards by which our restaurant is judged in your personal appearance, your disposition, and your attitude towards the guest. You are always in full view of the guest. You only get one opportunity to make a first impression.
Good communication skills are a must. Your working relationship with the entire staff is vital to the operation of the restaurant. You must be able to anticipate guest needs, as well as communicate those needs to your service staff. Many times, you will be asked to take care of the problem yourself. A good Runner needs to have a positive attitude at all times and be able to maintain that attitude in any situation.
Due to the nature of our business, this position is required to work weekends and holidays.
The day-to-day responsibilities include but are not limited to:
General Duties and Responsibilities:
- Attention to Details.
- Attends all restaurant required meetings and trainings.
- Maintain regular attendance in compliance with Groot hospitality standards.
- Full time availability with flexibility to work a variable schedule, including evenings, holidays and weekends.
- Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform.
- Follow food safety and sanitary guidelines issued by the Health Department.
- Complete assigned side-work in allocated timeframe.
- Needs to have strong food menu knowledge.
- Assist with non f&b inventory.
- Must know table and position numbers.
- Deliver food orders from the kitchen to guest tables rapidly and accurately.
- Always follows position numbers recited by expediter, serve dishes to the correct person without auctioning off the plates, unless to be served for the table. If served to the table, be sure to have sharing silverware ready.
- Ensure food is served in accordance with safety standards (e.g. proper temperature).
- Act as the contact point between FOH and BOH staff.
- Must assist with polishing and restocking.
- Restock plates and refill sauces as needed.
- Check in with guests and take additional orders or refill water, as needed.
- Answer guests’ questions about ingredients and menu items.
- Must assist with table resetting when asked.
Physical Requirements:
- Exerting up to 50 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Ability to be mobile for a minimum of 6 hours.
