What are the responsibilities and job description for the Call Center Agent position at Swanktek Inc?
Job Title: Customer service representative
Location: Cincinnati, OH – Day1 Onsite
Duration: Full Time
Job Description:
Relevant Experience
Minimum 1 year of experience in Contact Centre
Retail Banking, Financial, Mortgage knowledge is preferable
Technical/Functional Skills:
Overall, 4 Years (Including 1 Years’ experience in Calling)
Excellent verbal/Language skills
Active Listening
Oral Comprehension
Oral Expression
Interacting with Computers
Ability to understand, interpret and follow set procedures
Ensure SLA / KPI compliant
Roles & Responsibilities:
· Perform inbound calls from customer requesting or inquiring military benefits, updates to a customer’s pending/completed request for military benefits, and SCRA/MLA protections.
· Perform research on Client applications/systems to evaluate status of pending requests
· Educate customer on any required actions/documentation which are pending to apply benefit based on available information in customer systems.
· Follow escalation process/capture complaints as indicated in the Standard Operating Procedures.
Job Type: Full-time
Salary: $23,927.76 - $33,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Overtime
Supplemental pay types:
- Bonus pay
- Commission pay
- Signing bonus
Ability to commute/relocate:
- Cincinnati, OH 45245: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Call center: 3 years (Preferred)
- Inbound Call: 3 years (Preferred)
License/Certification:
- Property & Casualty License (Preferred)
Work Location: One location
Speak with the employer
91 9733200169
