What are the responsibilities and job description for the Customer Service Rep position at Swanktek Inc?
Job Title: Customer Service Representative (CSR)
Location : St Petersburg, FL / Cedar Rapids, IA / Little Rock, AR / Austin, TX
Duration: Full Time
Job Summary:
Responsibilities
- Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, retirement, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
- Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.
- Thoroughly documents all contacts and conversations; follows up as required.
- Works with other departments to complete customer requests as needed, and minimize escalations.
- Gains proficiency in various administration and automated workflow systems.
- Processes complex and varied service requests.
- Represents Transamerica with professional pride to internal and external customers.
- Consistently meets/exceeds set quality and productivity metrics.
- Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.
Qualifications
- High School diploma or equivalent.
- Up to 1 year experience with call center or customer service experience/training.
- Fundamental computer knowledge and maneuverability within window applications.
- Basic understanding of Microsoft office suite, specifically Word and Excel
Job Type: Full-time
Pay: $15.00 - $17.50 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- On call
- Overtime
- Weekend availability
Supplemental pay types:
- Bonus pay
- Commission pay
- Signing bonus
Ability to commute/relocate:
- Saint Petersburg, FL 33701: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Customer service: 1 year (Required)
- Call center: 1 year (Required)
- Microsoft Office: 1 year (Preferred)
Work Location: One location
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