Operations Manager - Support Management

Job Summary: The Site Operations Manager manages local scheduling and real-time operations to facilitate and maximize use of resources (human and automated) to achieve customer satisfaction, productivity, schedule adherence and site-specific financial goals/metrics.   Benefits of Joining SCA:   Full benefit package including Medical, Dental, Vision, and 401(k)  Company paid life insurance  Various voluntary benefits like – short-term/long-term disability, accident insurance, critical illness insurance, and additional life insurance  Paid vacation time & holidays  Competitive compensation  Career advancement opportunity  Weekly pay on Fridays, if hourly status  On Demand Pay (through Ceridian: Dayforce) – Get paid as you earn!  Job Responsibilities:  Oversee daily Operations activities corresponding to line(s) of business Services.  Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.  Oversee daily activities of scheduling and dispatch of Sweeping and related Site Services, including calling customers as required.  Coordinate daily activities to maximize scheduling and real-time utilization of resources; analyze and recommend part-time, flexible, and full-time employee mix to deliver site services.   Perform all necessary supervisory functions to effectively and efficiently manage the personnel assigned.   Ensure proper on the job and safety training of personnel assigned.   Communicate areas of accountability and performance expected of personnel assigned   Determine appropriate standards of performance as a basis to review progress of personnel assigned.   Implement employee disciplinary measures seeking support and guidance from management and human resources, as required.  Develop individuals for future advancement.  Interface with general management to ensure smooth coordination of daily operations; providing input on local conditions and enacting contingency plans as needed Notify and escalate customer issues to management as warranted.   Escalate and direct operational activities when problems arise, conduct analysis of problems to provide input for future process improvements.   Review ongoing operational results to targets. Take corrective measures as needed.   Participate in daily, weekly, monthly, and annual planning process as appropriate.   Maintain a favorable working relationship with all other company employees to foster aid promote a cooperative and harmonious working climate to maximum employee morale, productivity, and efficiency/effectiveness.   Project a favorable image of the company to enhance public recognition and promote company services provided.   Support staffing process, working with Regional Recruiters to fill open positions for the site.  Develop and maintain proper staffing levels against site demand for services.  Maintain equipment/ asset management in accordance with company fleet management policies and guidelines.  Implement ongoing safety program in accordance with company safety programs and guidelines.  Recommends salary adjustments. transfers, promotions, and dismissals.   Perform other duties and responsibilities as assigned.   Job Requirements: 3 years of relevant industry related experience preferred  Technical Capacity, Problem Solving/Analysis, Customer/Client Focus, Decision Making, Project Management, Communication Proficiency, Teamwork Orientation.  Software skills for use of routing tools and proficiency in Microsoft Office, specifically Excel, required.  Operate computer and keyboard; able to use phone; sit for long periods; communicate using speech, hearing and vision skills.  Moderate lifting - no greater than 40 lbs.; moderate reaching, pushing, pulling, gripping and grasping Ability to stand/sit for a full shift in addition to walking, climbing stairs and bending as required.Valid Driver’s License, as applicable.