Business Analyst II

Job Description:

• Design end to end processes by identifying, analyzing, prioritizing, documenting and implementing policy and procedure improvements (new or existing), not limited to tools and methods that are repeatable and sustainable.
• Provide proactive, frequent, and regular communication to all impacted teams, cross-functional teams including Credit Leadership.
• This also includes project readouts of risks, issues, and impacts to timelines.
• Solves complex, multi-faceted problems facing day-to-day operations, deliver simplified solutions that allow the department to seamlessly provide customer service excellence.
• Proactively identify potential issues as a departmental expert and collaborate with cross-functional partners to mitigate issues and risks by planning/implementing solutions with a sense of urgency.
• Use extensive knowledge of Client’s policies and systems to scope proposed changes and potential impacts to the department and customers.
• Communicate changes to the department.
• Foster relationships with key cross-functional partners and internal stakeholders, and develop strong partnerships to obtain results on behalf of the department.
• Align policy, procedure and process with other lines of business to ensure consistent customer service experience.
• As an owner, you will manage C2/SharePoint updates and revisions with collaboration from Credit & Collections business owners and management to ensure active procedures are accurate.
• Serves as point of contact for the Credit organization for all CUW and CMR related policies and C2/SharePoint content.
• Create and deliver all new hire and continuing education training curriculum for new and tenured Credit
• Underwriters and Credit Manual Review analysts (not limited to CUW and CMR).
• Partners with management to ensure all employees have the proper tools, training, and coaching environment to be successful in their roles.
• Serves in a consulting or subject matter expert capacity on Credit related initiatives driven by Credit or Enterprise to ensure a successful rollout.
• Could be responsible for the oversight of other subgroups/teams, task, activities, deliverables, and timelines to accomplish project objectives that impact Credit.
• Responsible for execution of User Acceptance Testing, which includes writing test cases for internally driven projects.