What are the responsibilities and job description for the IT Administration II position at SWI?
- Competent in supporting enterprise customers and partners in a client systems/workstation environment, including but not limited to desktops, networks, laptops, peripherals, POS systems, and various in store technologies.
- Hardware and Software Management: Online and spare parts inventory control, installation and configuration, management and troubleshooting.
- Assist with new technology research, testing and pre-purchase evaluations.
- Assist with system health monitoring, performance analysis, proactive alerting, software upgrades and maintenance, rack space management and warranty repair coordination.
- Routine system and process monitoring, incident resolution or escalation, outage status tracking and technical library management.
- Function as a remote liaison to other groups in EIT to assist with project related tasks, reporting and analysis, in-depth troubleshooting of complex IT related incidents, customer relations.
Job Type: Contract
Ability to commute/relocate:
- Norton, MA: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: One location
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