What are the responsibilities and job description for the Delivery Specialist position at Swickard Auto Group?
Description
No prior automotive industry experience is required to apply! We are seeking individuals with various industry backgrounds.
We are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe in empowering our employees to delight our customers, by fostering an entrepreneurial and creative culture. If you are an out-of-the-box thinker and are looking for a challenging and rewarding opportunity – we want to hear from you!
If you have experience in hospitality, guest services, or just simply love making people happy, we’d like to help you translate those skills into a successful career with Swickard Auto Group.
How You Will Make An Impact
Our guests expect luxury, value, and world-class service. As a Delivery Specialist, you will be responsible for supporting several departments within the dealerships and providing prompt service to customers. You will impact whether we become our guest’s favorite place to purchase, lease, or service their vehicle
What Winning Looks Like
To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.
Requirements
No prior automotive industry experience is required to apply! We are seeking individuals with various industry backgrounds.
We are fueled by our goal to be #1 in sales and service in the communities we serve while redefining the car buying experience and delivering personalized service to our guests. We believe in empowering our employees to delight our customers, by fostering an entrepreneurial and creative culture. If you are an out-of-the-box thinker and are looking for a challenging and rewarding opportunity – we want to hear from you!
If you have experience in hospitality, guest services, or just simply love making people happy, we’d like to help you translate those skills into a successful career with Swickard Auto Group.
How You Will Make An Impact
Our guests expect luxury, value, and world-class service. As a Delivery Specialist, you will be responsible for supporting several departments within the dealerships and providing prompt service to customers. You will impact whether we become our guest’s favorite place to purchase, lease, or service their vehicle
What Winning Looks Like
- Demonstrating a high “HQ” (Hospitality Quotient) consisting of kindness and optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity
- Assist sales professionals with deliveries
- Assist in selling products before heading back into finance (clear mask, max shield, and accessories).
- Greet guests and assist on the showroom floor
- Assist valets with moving vehicles on the lot and reconditioning
- Answering phone calls as needed
- Deliver parts to wholesale customers as needed
- Assist co-workers with daily routines as needed
- At least 18 years of age
- Clean driving record
- Must possess strong customer service and hospitality skills
- Must be a team player, self-motivated, and goal-oriented
- Previous Mercedes-Benz experience preferred
- We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
- Swickard has positioned itself as a leader in the automotive industry working with brands like Mercedes Benz, Toyota, Lexus, Porsche, Audi, Honda, GMC, and Jaguar-Land Rover among others.
- We have over 2,000 employees at 28 dealerships in 5 states…and we are still growing!
- We were ranked as the 2nd fastest growing auto group in 2021 by Automotive News
- We are a team. Everyone plays a role in our success.
- We are a hospitality company that happens to be in the automotive industry.
- Ongoing training and support
- Opportunities for continued personal and professional growth
- We are an equal opportunity employer and value diversity, inclusion, and belonging at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other characteristics protected under applicable State or Federal laws and regulations.
- Insurance: medical, dental, vision, life, and pet insurance
- Optional disability coverage
- 401k plan
- Paid Holidays
- PTO
To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.
Requirements
- Deliver sold vehicles at the dealership or to the guest at designated locations
- Inspect vehicles to detect damage and confirm the presence of accessories listed on the MSRP
- Ensure vehicle serial numbers matches the the delivery paperwork
- Complete delivery paperwork in a timely manner as defined by dealership
- Assist the guest with Enform registration
- Arrive on time to scheduled appointments and maintain constant communication with the designated sales personnel on each vehicle delivery reporting back on any issues, concerns, or schedule changes
- Stay current with all product knowledge, especially regarding new features, accessories and the benefits.
- Maintain Delivery Specialist Certification per Lexus compliance
- Introduce guest to dealership operations, including the service and parts departments, to emphasize to guest the quality and efficiency of the dealership's service operations.
- Maintain and achieve the sales and guest satisfaction objectives set by management
- Perform other administrative duties but not limited to as assigned by management
- Maintain high ethical standards in all actions
- Participate in all related training such as Hospitality, product knowledge, et.
- Always maintain professional appearance and uniform. Properly groomed.
- On occasions, assist with lot merchandising and organization
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