Parts Counter Person (Back)

Description

Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?

How You Will Make an Impact:

We serve a customer base seeking luxury, value, and world-class service. As a Parts Back Counter Person, you will be one of the primary team members contributing to the success of the Parts Department by being involved and adding to our guest satisfaction. You will directly impact whether we become our guest’s favorite place to purchase, lease, or service their vehicle.

What Winning Looks Like:

• Demonstrating a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
• 1-year experience with auto parts sales preferred 
• Must have a strong focus on keeping KPI scores high 
• Must be a process driven individual with the strong ability to multitask 
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume 
• Working as part of a team to serve our guests

Skills Needed to Win:

• Establishes and maintains good working relationships with customers to encourage repeat and referral business by ensuring customer complaints are handled tactfully, promptly, with genuine concern, and per brand standards 
• Takes the initiative to exceed customer satisfaction and brand Customer Survey Score Cards by ensuring the quality and promptness of all parts requests. 
• Complete training programs and certification programs. 
• Monitors shop conditions, cleanliness and safety 
• Communicate with staff and customers in a friendly and professional manner 
• Be able to read and understand the parts catalog when looking up parts 
• Answers phone calls, providing price quotes and other information 
• Pulls and fills orders from stock 
• Maintain a weekly bin checks to ensure accuracy of stock 
• Make sure all internal requests for parts are billed on service repair order 
• Receives payment from retail customers or obtains credit authorization 
• Set up orders for daily shipment, delivery, or pick-up 

Benefits of Working at Swickard:

• Ongoing training and support? 
• Opportunities for continued personal and professional growth.? 
• We are an Equal Opportunity Employer and value diversity and inclusion and belonging at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristics protected under applicable State or Federal laws and regulations.? 

Competitive benefits package:

• Insurance: medical, dental, vision, life and pet insurance
• Optional disability coverage
• 401k plan
• Paid Holidays
• PTO

About Us?

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
• We’re a hospitality company that happens to sell cars, parts, and service.
• We are a team. Everyone plays a role in our success.
• Culture: Our culture is defined by a few core principles: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
• Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, Volvo, Porsche, Audi, Jaguar-Land Rover, and more.
• We have over 2000 employees at 41 franchises in 5 states…and we are still growing!
• We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.

To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes.