Customer Experience Ambassador

Description

Are you passionate about creating exceptional customer experiences? Do you thrive in a fast-paced environment and enjoy building relationships? If so, then we want you on our Customer Experience team! 

Related Fields: Airline, hotel, restaurant, mortgage lending, hospitality, customer service, guest service, high-end retail

Position Summary: 

In this role, you will be the champion for our customers, ensuring they have a positive and memorable experience at every touchpoint. You will be responsible for providing exceptional customer service, resolving inquiries promptly and efficiently, and gathering valuable feedback to help us continuously improve. 

Responsibilities: 

• Respond to customer inquiries via phone, email, chat, and social media promptly and professionally. 
• Serve as a liaison between customers, dealerships, and corporate office personnel. 
• Reach out to customers to ensure they have an extraordinary visit. 
• Proactively identify and resolve customer issues with the dealership’s leadership. 
• Research and troubleshoot product and service problems. 
• Escalate complex issues to the appropriate team member(s). 
• Document customer interactions and maintain accurate records. 
• Gather and analyze customer feedback to identify areas for improvement. 
• Contribute to the development and implementation of customer experience initiatives. 
• Stay up to date on company products, services, and policies. 

Qualifications: 

• Demonstrating a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity
• Minimum 1-2 years of experience in customer service or a related field. 
• Auto industry experience a plus – but not required. 
• Excellent communication, both written and verbal. 
• Strong problem-solving and analytical skills. 
• Ability to work independently and as part of a team. 
• Positive and professional attitude. 
• Proficiency in Microsoft Office (or similar programs). 
• A passion for exceeding customer expectations. 

Benefits of Working at Swickard: 

• Ongoing training and support
• Opportunities for continued personal and professional growth.
• We are an Equal Opportunity Employer and value diversity and belonging at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristics protected by law.

Competitive benefits package:

• Insurance: medical, dental, vision, life and pet insurance
• Optional disability coverage
• 401k plan
• Paid Holidays
• PTO

About Us

• We were founded in 2014 by Jeff Swickard in Wilsonville, OR. 
• We’re a hospitality company that happens to sell cars, parts, and service. 
• We are a team. Everyone plays a role in our success. 
• Culture: Our culture is defined by a few core principles: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work! 
• Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Audi, Volvo, Lexus, Porsche, Land Rover, and more.
• We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News. 

Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?  

To all recruitment agencies: Swickard does not accept agency resumes. Do not forward resumes to our careers alias or other Swickard employees. Swickard is not responsible for any fees related to unsolicited resumes. #T5

Salary : $19