What are the responsibilities and job description for the Customer service representative position at swipejobs?
We are seeking Remote Customer Service Representatives for a contract role set to start 9 / 30 / 24.
Location : Remote work from home within New Jersey (NJ residents only)
$18.00 per hour, $19.00 per hour for bilingual (English / Spanish)
Hours of Operation :
Open Enrollment (11 / 1 1 / 31) :
- Monday to Friday : 8 : 00 am to 8 : 00 pm EST
- Saturday : 8 : 00 am to 5 : 00 pm EST
- Last two Sundays of OE : 8 : 00 am to 5 : 00 pm EST
- Last three days of OE : 8 : 00 am to 10 : 00 pm EST
- One week after OE : 8 : 00 am to 8 : 00 pm EST
Non-Open Enrollment :
Monday to Friday : 8 : 00 am to 5 : 00 pm Eastern
Job Description : The Customer Service Representative (CSR) assists consumers with inquiries related to health care coverage through the Marketplace :
- Answer incoming calls and respond to inquiries in accordance with policies.
- Process applications and updates, interpret eligibility determinations, and enroll individuals in health plans.
- Document all interactions accurately and use appropriate systems.
- Provide translation services as needed.
- Escalate issues to designated staff for resolution.
- Attend meetings and maintain up-to-date knowledge.
Education :
- High School Diploma, GED, or equivalent.
- AA degree or higher preferred.
Background & Experience :
- Minimum 6 months of related experience.
- Strong data entry and telephone skills.
- Excellent organizational and communication skills.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Team player with the ability to work independently.
- Previous customer service and call center experience preferred.
- Bilingual in Spanish is a plus.
CSREMOTE - SJ #1022493
Last updated : 2024-09-06
Salary : $18 - $19
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