Homeowners Claims Trainer (US Remote)

At Swyfft, we're reshaping the way home insurance and commercial package products are priced and bound. We've created an insurance experience that's smart, instant, and designed to deliver unparalleled customer service.

Our focus on lightning-fast quotes and seamless claims servicing is powered by cutting-edge technology and an Agent and Customer-centric approach that sets us apart in the industry.

Joining Swyfft means becoming part of a dynamic team of forward-thinkers who thrive on moving fast and delivering exceptional products. We pride ourselves on fostering an environment where creativity and positive energy thrive.

As we continue to grow and expand, we're on the lookout for experienced professionals like you to join us in transforming the insurance landscape. If you're passionate about leveraging technology to provide the best customer service experience and are ready to be a part of our journey, we welcome you to explore opportunities at Swyfft!

About the Position:

We have a great opportunity for a hands-on, experienced trainer to join our Claims team. This is a unique opportunity to come in and develop and deliver exciting training programs for new and existing claims team members.

Your previous insurance adjusting & claims training experience will play a key role in ensuring that our claims organization is properly trained and ready to take on the adjusting world and whatever storm it throws our way.

Our ideal candidate is highly self-motivated with an uncanny ability to build trusted peer-to-peer relationships. You are patient, kind, and understanding. You understand that not everyone learns or interprets information in the same way and can keep your audience engaged.

*This position is a 100% remote U.S. based opportunity. Some travel for day-to-day work, team meetings, and training will be required.

Key Responsibilities: (What you'll be asked to do)

• Develop and deliver engaging virtual and in-person claims training curriculums for a growing adjuster team of varying levels and areas of expertise. (Daily, CAT, Commercial)
• Responsible for developing and delivering annual CAT First Notice of Loss training (company-wide).
• Strategically partner with claims leaders and legal to identify and recommend technical and skills-based training for new and existing adjusters to meet company and business goals.
• Provide effective training and continuous follow-up to evaluate the progress of new and existing hires throughout their employment experience by conducting check-ins with senior claims leadership and claims adjusters to discuss progress, quality outcomes or any concerns.

• Build a process to effectively audit and evaluate claim files and calls that will assist in determining areas of needed development while paying special attention to any adjustments needed for learning styles, retention, and recall of material taught.

• Partner with claims leadership to assist with workflow improvements for various claims processes to increase efficiency and improve claim handling.
• Actively remains up to date with the latest claim-related statutes, insurance regulations, company procedures, and other legal requirements.
• Act as a claims champion by developing a program to promote the consistency of our claim handling.
• Participation in special projects as needed.
• Partner with leadership, ensuring the consistency of information across the claims department and other functional areas.

The Successful Candidate: (what we're looking for)

• You are comfortable presenting complex information over screen and in person to individuals in small to medium-sized group settings.
• You are up to date in the latest technologies used to deliver engaging material to a variety of audiences.
• Ability to manage projects and deliver expected results on time or ahead of schedule.
• Perform continuous assessment of participant performance to validate and adjust delivery methods to ensure knowledge transfer.
• You understand insurance policy language and can easily comprehend the complexities that insurance contracts throw our way.
• Both internal (your peers) and external clients commend your excellent communication and follow-up skills.
• You “think on your feet” and have the knowledge to provide solutions to complex problems and situations as they arise.
• You are detail-oriented, organized, and can multi-task like nothing anyone has ever seen before!
• You are a get the job done, self-starter that thrives in a fast-paced, team-oriented environment.
  

Some Requirements:

• You come to us with 5 years of experience as a homeowner’s claims trainer with prior experience as a desk adjuster or field adjuster.  
• Previous experience in public speaking/presenting in person and over screen to various levels of employees.

Licenses/Certifications:

• Fla 620 Adjuster License and/or training certifications preferred.

Education:

• Bachelors’ degree or equivalent experience required.
  

Computer Skills:

• Must be proficient with MS Office and other internal insurance related programs, systems or applications. (Outlook, Word and Excel)
• Ability to communicate effectively using programs such as Slack & MS Teams. You are comfortable sharing screens and video chatting.
  

Other:

• Reliable high-speed internet connectivity required.
• Designated quiet work from home space.

We Have a Great Benefits Package!

• 20 days of PTO annually
• Medical, Dental, Vision
• Short- and Long-Term Disability (Company Paid)
• Life & AD&D (Company Paid)
• Healthcare, Dependent Care and Transit FSA
• 401K with a generous matching contribution and no vesting schedule 

It is the policy of Swyfft to provide equal employment opportunities to all employees and applicants for employment without regard to race, religion, color, ethnic origin, gender, gender identity, age, marital status, veteran status, sexual orientation, disability, or any other basis prohibited by applicable federal, state, or local law. EOE/AA/M/D/V/F.

Please Note: Swyfft is not accepting 3rd party agency resumes for this position, please do not forward resumes to our careers email address or Swyfft employees. Swyfft will not be responsible for any fees related to unsolicited resumes.