HOTEL EXECUTIVE HOUSEKEEPER

Job Purpose: Manages the daily operations of Hotel Housekeeping activities and staff   Job Duties and Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time) Maintains efficiency of hotel housekeeping operations by assigning duties to hotel housekeeping personnel, scheduling and monitoring staff schedules, submitting time and attendance documentation to appropriate personnel, coordinating guest arrivals and departures with the front office, communicating pertinent departmental information to team members, instructing team members on departmental policies and procedures, conducting visual cleanliness inspections of guest rooms, and providing guidance, training, and direction to staff as needed. Coordinates hotel housekeeping needs with appropriate Department Directors and Managers by conducting visual repair and/or preventative maintenance inspections, informing the maintenance department of needed repairs, and identifying and correcting potentially unsafe conditions. Ensures chemical, tool, and supply costs are within established guidelines by regulating the amounts of chemicals, tools, and supplies used, minimizing waste of product, and evaluating and recommending cost-effective methods to reduce expenses. Develops team members by monitoring team member performance, training team members, conducting performance appraisals, and providing counseling, training, and corrective action as needed. Hires qualified team members by reviewing applications, participating in the interview process, and selecting final candidates. Job Specifications: Education and Experience: Essential: High School Diploma or G.E.D. 3 years housekeeping and/or custodial experience 3 years hotel/resort supervisory experience Casino and/or Resort housekeeping experience Desirable: Skills and Knowledge: Essential: Working knowledge of housekeeping procedures Working knowledge of cleaning chemicals and chemical safety Ability to communicate effectively with all levels of personnel Ability to communicate effectively in the English language Ability to read and write in the English language Ability to provide verbal directives and written directions Ability to provide guidance and leadership to staff Ability to stand and walk for up to eight hours at a time Ability to complete forms and documents Ability to perform simple mathematical calculations Ability to interact effectively with guests and team members Ability to maintain professionalism and composure Ability to understand and follow verbal directives and written directions Ability to accept constructive criticism Working knowledge of MS Word and Excel Ability to work varying shifts Desirable: Multi-lingual Supervisory/Managerial Accountability: Direct: Assistant Executive Hotel Housekeeper, Status Board Operator Indirect: Hotel Housekeeping Lead, Hotel Houseperson, Hotel Guest Room Attendant

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