Lead Hotel Guest Room Attendant

Job Title: Lead Hotel Guest Room Attendant Department: Hotel Operations - Hotel Housekeeping Reports To: Assistant Executive Hotel Housekeeper Salary Grade: NE3 Assigned Range w/o Grade: Body: Job Purpose: Provides guests and team member with a clean and orderly environment and provides guidance and training to Hotel housekeeping team member Job Duties and Responsibilities: (Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time) Provides guidance to Hotel housekeeping team member by training housekeepers, instructing team member on departmental policies and procedures, monitoring team member performance, conducting visual cleanliness inspections of guest rooms, providing guidance and training to team members as needed, and reporting out of compliance behaviors to the Assistant Executive Housekeeper. Cleans and sanitizes hotel guest rooms by gathering and inspecting linens for quality and cleanliness, making beds, cleaning bathrooms, vacuuming, dusting and polishing room furnishings, sweeping balconies, wiping outdoor furnishings, and replenishing drinking glasses, towels, soap, and supplies following established procedures. Job Specifications: Education and Experience: Essential: 2 years of housekeeping and/or custodial experience Desirable: High School Diploma or G.E.D Hotel, Resort or Casino housekeeping experience Skills and Knowledge: Essential: Working knowledge of cleaning chemicals and chemical safety Ability to understand and follow verbal directives and written directions Ability to complete forms and documents Ability to perform simple mathematical calculations Ability to communicate effectively in the English language Ability to interact effectively with team members and guests Ability to provide guidance to team member Ability to stand and walk for up to eight hours at a time Ability to push and pull up to 100 lbs. Ability to lift up to 50 lbs. Ability to perform repetitive tasks such as making beds and vacuuming Ability to reach, push, pull, kneel and bend Ability to maintain professionalism and composure Ability to appear for work on time Desirable: Multi-lingual Supervisory/Managerial Accountability: Direct:    None Indirect:  Hotel Houseperson, Hotel Guest Room Attendants

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