What are the responsibilities and job description for the Renewal Specialist position at Sylvan Road Capital, LLC?
Job Details
Description
Renewals Specialist
Who We Are
Sylvan Road is a technology-enabled, data-centric, and vertically integrated investment management firm focused on single-family real estate. As a pioneer of the emerging institutional asset class of single-family rental housing, Sylvan Road has developed a sophisticated business model over the last decade. We have several distinct business operations in investment management, brokerage, construction, property management, field services, and software development, each of which operates in concert with each other to deliver on investor returns and resident satisfaction. Operating primarily as a virtual employer, our success comes from the high value we place on our people, process, and technology.
Why Work For Us
Sylvan Road is experiencing tremendous growth and so we are in the midst of an exciting transformation to better support a high-growth, dynamic business. This opportunity will enable you to make a significant and notable impact within our organization and to contribute to our development. We come to work every day excited by the growth of our industry and our company, as we play a role in spurring its expansion and success. We are looking for like-minded people who are passionate about driving innovation in order to make a meaningful difference for our employees, residents, and investors.
Role Objectives & Responsibilities
The Renewal Specialist- Subsidized Housing will be instrumental in ensuring that all residents have a positive relationship with Sylvan Homes. Reporting to the Director of Property Management, the Renewal Specialist will be responsible for providing renewal support for all residents of Sylvan Homes, LLC. Sylvan Homes is headquartered in Atlanta, Georgia, and manage single-family rentals across the southeast for large institutional investors.
Renewal Specialist Subsidized Housing's key responsibilities include the following:
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Manage annual renewals for all Section 8 residents at 90, 60- and 30-day intervals per different Housing Authorities
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Send out renewal notices to residents with expiring leases that are 60, 90, and 120 days
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Send out employment verification forms to residents as required for the renewal process
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Pull comps from the Real Estate portals as needed to complete the rent increase forms for the Housing Authorities
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Verify utility type in the household and complete housing renewal forms
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Complete all rent increase forms needed as per Housing Authority guidelines for approval of rent increases
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Upload all forms for renewals into company software (Propertyware) and enter all required notes
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Update all approved rent into company software (Propertyware) to process the renewals leases
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Send out all lease renewals for signature that have been approved that has been approved
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Responsible for maintaining a positive relationship with customers
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Prepare required reports for the Section 8 Managers and Director of Subsidized Housing
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Handle all customer inquiries and critical issues regarding renewals
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Negotiate lease renewals with target rent increases annually
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Work in collaboration with Asset Management regarding renewal rent increases
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Provide the resident with a Notice to Vacate when appropriate
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Maintain an 80% or higher renewal percentage
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Update job knowledge for leasing laws in all company markets
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Enter Notice to Vacates into Propertyware for non-renewal residents
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Support other Property Management staff as needed
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Update all changes as per Notice to Vacate dates and inform appropriate parties of changes
Requirement Knowledge & Experience
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Three years of experience working in the real estate/leasing field
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A college graduate is preferred
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Attention to detail and meeting deadlines are a must
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Knowledge of MS Excel and Word is required
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Experience with PropertyWare preferred
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Ability to learn company-specific, proprietary software applications
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A proactive individual who can work with minimal to moderate supervision.
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Ability to work and communicate with people in varying disciplines with different backgrounds.
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Excellent communication skills (both written and spoken).
Required Skills
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Ability to thrive in a fast-paced, high-growth start-up mentality environment
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Must be flexible and adaptable with the ability to pivot as needed
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Must possess a high EQ and the ability to work with multiple business lines, personalities, and stakeholders while remaining professional and respectful
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Must have excellent communication skills, both verbal and written
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Must be highly organized, proactive, and detail-oriented
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Must possess strong time management skills, the ability to always prioritize and work with a sense of urgency
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Ability to meet tight deadlines and thrive under pressure; commitment to results and solutions-oriented
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Ability to work with a high level of autonomy, in a virtual setting with the ability to consistently meet hiring goals and requirements
What We Offer
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Market rate competitive compensation
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PTO (paid time off) and 11 company-paid holidays
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Comprehensive Benefits Package: Medical, Dental, Vision, etc...
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401K with company match
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Remote working environment
Sylvan Road and its affiliates is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, or any other classification protected by Federal or State Law.
Qualifications
Salary : $50,000 - $55,000
