What are the responsibilities and job description for the Admissions Specialist position at Symetria Recovery?
Who we are:
Symetria Recovery is the #1 outpatient rehab in Illinois and Texas. It started with three simple, yet game-changing core beliefs: Addiction is a disease; co-occurring mental health conditions should be addressed, and patients deserve respect, not judgement. Symetria Recovery provides comprehensive substance abuse treatment with a focus on Medication-Assisted Treatment (MAT) in a welcoming outpatient setting. Unlimited clinical services are available to our patients under our bundled-service delivery model. Key services delivered through our Opioid Treatment Program (OTP) licensure include MAT, medically monitored psychiatric care, individual therapy, group therapy (IOP), 6-day-per-week nursing care, and ongoing aftercare. Most of our patients being provided medication receive Buprenorphine products, but they can also receive Methadone, injectables (Vivitrol, Sublocade), and any other FDA-approved medication for addiction.
What you will do:
- Answer all incoming calls regarding inquiries of prospective patients, family members and referral sources, communicating and extending hope for Recovery.
- Communicate effectively, clearly and warmly with both written and verbal communications with professionalism and accuracy. “Fanatical Attention to Detail”
- Extend compassion and empathy when speaking to patients, loved ones and providers; creating rapport and relationship within first contact.
- Know, educate and persuade a caller of the merits of the Symetria Method treatment model.
- Aspire to convert inquiries into an appointment or consultation by crafting a unique message to meet the needs of each individual caller.
- Complete the initial screening to capture the necessary demographic and insurance information in a conversation on the human and business side.
- Make follow up calls to inquiries and referral sources as necessary to facilitate an appointment or consultation
- Communicate closely with team members to maintain appropriate flow of information so that inquiries are converted into admissions with care and efficiency
- Highly motivated to meet admissions team KPI’s and goals.
- Document all incoming and outgoing calls and notes in Salesforce
- Create a patient record into an Electronic Medical Record and schedule patients for initial intake.
- Work collaboratively with internal customers in a positive culture focusing on teamwork and patient focus with clear and frequent communication.
- Any other duties assigned.
Who you are:
- Have at least 1-year experience in healthcare admissions office; excellent standing in performance.
- Have a strong knowledge of SUD.
- Verification and benefits experience
- Health Insurance background a plus
- Experience in Microsoft office
- Flexible availability
- HS diploma, some college preferred
Benefits Available to you:
- Healthcare for you and your families: medical, dental, vision, 401k with company match, life insurance
- CEU reimbursement and paid time to complete required CEUs for your licensure requirements
- Licensure Fee Reimbursement
- Paid Vacation and Sick Time
- Closed major holidays
Come join a team that believes in and has a passion for providing personalized care to each individual that is a part of Symetria Recovery!