AVP, Operational Risk Program Governance

Job Description:

Role Summary/Purpose

Reporting to the VP, Operational Risk Programs & Assessment, this position will play a key role in supporting certain Synchrony enterprise-wide operational risk assessment programs performed by both the first and second lines of defense. These programs are maintained to ensure the identification and assessment of the operational risks inherent in all material products, activities, processes, and systems across the organization. Primary scope for this role includes the Risk Control Self-Assessment (RCSA) Program and Proactive Risk Acceptance Process. This includes working closely with all Risk pillars, as well as first line partners including the Enterprise Process Governance Team and first line functional governance teams.

We’re proud to offer you choice and flexibility. You have the option to be remote, and work from home, or come into one of our offices. You may be occasionally requested to commute to our nearest office for in person engagement activities such as team meetings, training and culture events.

Essential Responsibilities

• Produce reporting, including supporting the design of new reporting, to ensure adherence to the RCSA Policy and Standard and to support ongoing monitoring.

• Assist with tracking effective challenge activities and aggregating 2nd line RCSA effective challenge and oversight results.

• Produce reporting on Risk Acceptances across Synchrony to support adherence to Synchrony’s Risk Acceptance requirements.

• Maintain training materials related to the RCSA and Risk Acceptance programs, including updating and/or enhancing materials as needed, to provide support for process owners, functional governance teams, and other key stakeholders.

• Partner with the eGRC Team to design and implement effective system processes for managing operational risk data and assessments in the centralized systems and reporting. This includes assisting with defining requirements for eGRC enhancements to support adherence to Policies, Standards, and Procedures, as well as identifying ongoing improvements to facilitate program execution, and any associated testing.

• Deliver best-in-class risk analytics in partnership with the Risk Analytics and Enterprise Risk Teams. Prioritize visibility to operational risk data and trends, integrated and aggregate risk views, and reliable data quality monitoring

• Support the governance of the Synchrony Process Universe requirements and implementation.

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Experience documenting risk and control data and information

• Bachelor’s degree, plus 3 years of work experience in the financial services industry or in lieu of degree, 5 years of financial services experience

• 3 years of experience with exposure to risk management within the consumer financial services industry

• Experience working on technology projects, systems, and reporting

• Knowledge or willingness to learn data visualization options and utilize for reporting and monitoring of risk aggregation across pillars

Desired Characteristics:

• Ability to decipher complex data, identify patterns, and effectively present/communicate in a clear and concise manner

• Attention to detail and follow up skills essential

• Demonstrated ability to manage multiple projects, organize work flow, and prioritize work assignments

• Demonstrated ability to communicate effectively with multiple stakeholders, levels of the business, and governing bodies such Committees or Sub-Committees

• Ability to objectively identify risks, effectively challenge and communicate risks across pillars and across the organization

• Tableau experience in pulling reports and building dashboards

• Strong written and verbal communication skills

• Prior regulatory experience and/or experience in internal audit, testing, risk or in a governance function

• Proficiency in MS Office applications such as Word, Excel and PowerPoint

Grade/Level: 10

The salary range for this position is 75,000.00 - 130,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 Diversity Networks , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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