Technical Service Representative
Job Posting for Technical Service Representative at Synerfac Technical Staffing
Customer Service Representative
Our client located in Southern, NJ is a leader in the underwater camera and lighting industry. For over 25 years their products are used by both professional and amateurs all over the world. They are currently looking for a Technical Service Representative who will worked directly with their customers to help troubleshoot and service their equipment. If you are mechanically inclined, like to talk with customers and have a passion to learn new things please apply.
Objectives:
1. Experience working in a technical service role, troubleshooting with customers over the phone
2. Experience with using a computer daily - Microsoft - Outlook and Word - Dynamics is extremely helpful
3. Working with any shipping/receiving software - FEDEX/UPS very helpful
4. Hands on experience with troubleshooting mechanical or electrical issues
Our client located in Southern, NJ is a leader in the underwater camera and lighting industry. For over 25 years their products are used by both professional and amateurs all over the world. They are currently looking for a Technical Service Representative who will worked directly with their customers to help troubleshoot and service their equipment. If you are mechanically inclined, like to talk with customers and have a passion to learn new things please apply.
Objectives:
- Provide a superior level of product support services that satisfies the expectations of client's customers and strives for 100% satisfaction level.
- Evaluate, troubleshoot and resolve product performance and technical issues to ensure end user has a properly functioning product. Requires in-depth product technical knowledge. Applies to product returns and remote support (field-fix).
- Coordinate cost efficient and timely processing of product returns.
- Identify and act upon opportunities that improve client product line quality, dependability and functionality and support the long-term strategic growth plans.
- Lead customer support role for technical matters (dealers/consumer, phone calls, emails, FB messenger, etc.)
- Responsible for maintaining organized and clean work area and an efficient work process flow that maximizes customer satisfaction while minimizing costs and turnaround time associated with completing service orders.
- Maintain an in-depth technical knowledge and understanding of all client products, evaluation and repair processes in order to effectively address customer issues and collaborate with internal staff to improve our products.
- Work and communicate with our customers to identify and resolve problems that they are experiencing with their products.
- Evaluate returned product for the purpose of determining the type and cause of any damage or defect. Determine the required action to take in order to satisfy our customer"s needs.
- Complete required action and process service orders in a timely fashion in accordance with the needs of our customer"s and established policies/ procedures.
- Maintain cross training and work in other departments as directed to by Operations Manager
- Draft updates for online troubleshooting as needed and report to Product Quality Team
- Monitor and reply to online reviews (App Store, Amazon, Google, etc.)
- Coordinate supplier warranty return processing and communications
- Perform quality control inspection of product as needed.
- Document and report inspection results to Product Quality Team
- Report product quality issues or trends to Product Quality Team
- Analyze defective product and associated date in order to propose/implement product quality enhancements
1. Experience working in a technical service role, troubleshooting with customers over the phone
2. Experience with using a computer daily - Microsoft - Outlook and Word - Dynamics is extremely helpful
3. Working with any shipping/receiving software - FEDEX/UPS very helpful
4. Hands on experience with troubleshooting mechanical or electrical issues
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Salary.com Estimation for Technical Service Representative in Moorestown, NJ
$53,838 to $72,574
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