Scheduling Coordinator

Summary:

The Scheduling Director reports directly to the CEO and is responsible for overseeing and coordinating all scheduling-related activities of the SYNERGY HomeCare business. This position includes leadership in areas of the business including maintaining positive relationships with caregivers and clients and organizing schedules to accommodate both clients and caregivers.

This position entails establishing a positive office culture where caregivers want to work, promoting office initiatives, and keeping good communication with caregivers. The Scheduling Director will be responsible for overseeing the staffing of all requested shifts and new client cases.  Additionally, the Scheduling Director will be responsible for collaborating with the CEO and Administrator to enhance employee and client satisfaction and morale, as well as revenue growth.

Qualifications:

• Knowledge of scheduling and on-call procedures (preferred)

• Possess at least two year experience in scheduling skills  (preferred)

• Proficiency in computer skills (Google Suite, Excel, Power Point, etc) 

• Knowledge of scheduling software (eRSP or similar) or CRM preferred

• Must possess leadership skills, human relations abilities, customer satisfaction skills, and organizational skills

• Good problem solving skills.

• Well-honed time management skills

• Professional and great communication skills, both verbal and written.

• Works great under pressure!

Essential Duties and Responsibilities: 

• Oversees the client and facility schedules

• Leads the scheduling department and team in the performance of their daily activities

• Provides training, coaching and guidance to scheduling coordinators and scheduling assistants

• Increase caregiver retention and maintain professional communication with caregivers

• Responsible for client’s schedule and ensuring coverage for the month

• Responsible for finding team coverage for holidays, any absences and PTO. Must submit all time off requests for approval to CEO and/or Administrator

• Will rotate weeks with the other Scheduling Director. During one’s week, the Scheduling Director will be responsible for handling and assisting with after hour issues. Must be available for any questions or assisting with scheduling, when needed. Will need to be available to cover any absences during the week or the weekend.

• Assist in nominating and choosing a candidate for Caregiver of the Month

• Provide a weekly report, which includes new clients, accountabilities and goals/plans for the next week

• Must secure coverage for any open client shifts on the weekend before leaving each Friday

• Responsible for maintaining 6,000 Hours covered each week. Bonuses will be given for maintaining these hours. If hours are to fall under this number, company will not be able to provide mentioned bonuses

• Handling the preparation for any incoming holidays and/or severe/winter weather

• Schedules shifts and hours by matching caregiver qualifications and availability to client’s needs

• Filling in shifts when there is a change or canceled shift in a client or caregiver schedule

• Communicates new assignments and/or schedule changes to CGs and clients

• Works with the CEO, Administrator and Director of Nursing  to assist in resolution of CG issues

• This job description is not intended to be all inclusive. The employee will be expected to perform other reasonable duties as assigned.