Customer Service Associate

Responsibilities:

• New account customer set up in AS400
• Maintenance of customer accounts in AS400
• Processing of EOS orders entered by sales team via AS400, including but not limited to:
• Comparison of EOS order to Customer PO to check for discrepancies which must be resolved
• Verifies that all order information has applied correctly, such as special instructions, discounts, promotion codes, shipping information, credit verification, etc., and applies to order accordingly. Works to troubleshoot any issues as far as possible and escalate to appropriate manager when needed.
• Confirmations orders in our system leading to creation of Pick Ticket to warehouse
• Follow up on orders as needed based upon daily glassworks report

• If required by customer, processing of EDI orders transmitted into EOS
• Invoicing orders upon shipment, including addition of the freight cost. Verifying the information is correct: items sold, amounts due, credit terms, dates of shipment, and necessary codes to generate invoice
• Prints invoices and/or transmits them by mail or email to customers

• Review of weekly backlog report and adjusting orders as needed depending on stock arrivals
• Customer credit research and processing for tastings, breakage, returns etc.
• Assist the Credits and Collections department in chargeback research when requested
• Answer the main phone line/customer service hotline on a rotational basis, assisting customers with inquiries or forwarding to specific contacts when needed
• Additional support during promotion periods, including but not limited to, customer phone calls
• If required by customer, performing needed functions in customer portal (ex. uploading of invoice)
• Assist in staffing our biannual warehouse sales
• New item set-ups and price management in customer portals
• Fully trained in EOS and various sales tools to support sales team
• Vacation Coverage support for sales team
• Administrative support for events/tastings (custom mats)

Requirements:

• Bachelor’s Degree in Business Administration or equivalent work experience.
• 2- 5 years related customer service experience
• Able to work in a very fast paced environment
• Must be detail oriented and able to balance multiple tasks
• Must be computer proficient in Microsoft office applications
• AS400 and EDI experience a plus
• Must be able to easily adapt, learn and master new software tools which support the sales team
• Hours are 8:30 – 5:30

We offer:

• Paid employee medical/dental/life insurance
• Paid vacation/sick/holidays
• 401k Plan
• Employee Choice – Company 401(k) Match Redirected to your Student Loans
• Bonus Plan
• Employee discounts
• Competitive salary based on experience

Job Type: Full-time

Pay: From $40,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Edison, NJ: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location