What are the responsibilities and job description for the Technical Support Advisor position at SYNTEGON?
Company Description
We are ready to try something new. Are you?
We at Syntegon Technology are already developing sustainable overall solutions for the pharmaceutical and food industries. As an independent company, which emerged from the Bosch Group, 6100 experienced employees in over 15 countries are working to further expand our leading position as a supplier of process and packaging technology. Use your passion and commitment to contribute to a better quality of life around the world and to actively shape our future.
Take the first step! Apply now!
Job Description
Provide customer support and technical information to customers regarding Syntegon machines related to electrical/mechanical issues, etc. Determine and meet customer needs; resolve customer problems/issues; coordinate and disseminate appropriate information; provide on-site support, as necessary. This position has a direct and significant impact on maintaining our customer base as well as growing new business for Syntegon Technology Services.
- Resolves technical issues and troubleshoots problems for customers, follows up to ensure final resolution.
- Serves as liaison between CoC and North America on machine installation issues or technical issues.
- Supports sales, engineering and service technicians, in-house, and on-site with technical advice, materials and coordinating training.
- Provides spare part technicians with supportive services. Resources for support would include, machinery knowledge, SAP knowledge, compiled spare parts information and schematic documentation.
- Assists in fielding calls from customers when needed. Contact service personnel to coordinate technical support for customers.
- Pulls prints and schematics, check availability of stock and provides technical support for service technicians in field.
- Provides in field service to customers when additional support is needed.
- Prepares machines for in-house demonstrations. Provides support with demonstration of machinery to customers.
- Provides efficient support and prompt service to existing customer base.
- Cultivates a positive image. Encourages and promotes out preferred vendor designation.
- Visits current and prospective customers to proactively identify and address concerns, resolve problems, and meet or exceed expectations.
Qualifications
BASIC REQUIREMENTS:
- Associate Degree and 5 years’ experience in Field Service OR a minimum of 8 years of related industry experience.
- 5 years experience working with mechanical/electrical systems
- 5 years of experience reading blueprints
- 3 years working direct with customers
Preferred Skills
- Strong written and verbal communication skills
- Ability to effectively build relationships with all customers (internal or external)
- PC proficiency, including MS Office products, spreadsheets, databases, and/or SAP
- Proven experience in custom equipment sales, applications, design, service or assembly. Some food or capital equipment experience desired.
- Must be able to lift 50lbs.
Additional Information
Syntegon Technology is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives
- FIRST Robotics (For Inspiration and Recognition of Science and Technology)
- AWIM (A World In Motion)
