Client Analyst- Contract Management

Client Analyst - Contract Management

The Organization

At Syntellis, we believe that sustained success is never an accident. It is the result of sound decision making, based on data-driven analysis and disciplined thinking, and guided by the fundamental principles of corporate finance.

Our enterprise performance management software, data and analytics solutions help finance professionals in healthcare, higher education and financial institutions elevate performance by acquiring insights, accelerating decisions, and advancing their business plans. With over 2,800 organizations and 450,000 users relying on our solutions, we have proven industry expertise in helping organizations transform their vision into reality. We help hospitals deliver the best care. We help universities equip the next generation. We help financial institutions turn dreams into homes and businesses. Join us!

Perks and Benefits:

• Position is remote! Must be able to work 8am-5pm PST
• Competitive compensation packages
• Comprehensive Medical, Dental and Vision Benefits
• Generous PTO and Paid Holidays
• 401K/Retirement Plan with 4% company match
• Tuition Reimbursement
• Company Social Events (virtual & in-person)
• Amazing Company Culture

Client Analyst - Contract Management

The Position

Syntellis is actively seeking a Senior Client Analyst to provide support for our strategic management enterprise software products that are used in large companies around the globe.

This position is a terrific opportunity for someone who is able to comfortably speak with experienced Financial/Reimbursement Analysts, IT, and other client staff to provide support for both processes and deliverables as well as building and maintaining relationships. This position will be responsible for working on a team with other Client Support professionals to provide coordination of client support, including troubleshooting and resolving questions regarding Syntellis software products.

This is not a typical helpdesk function; it is a team that works closely with clients, partners, and implementation consultants to ensure the software solution exceeds our client's expectations. You will gain a deep understanding of all Syntellis products. You will also have the opportunity to contribute to areas such as product design, training, marketing, and sales.

We provide a collaborative team environment with opportunities for career advancement. As we are an expanding organization and as your knowledge and abilities evolve you could consider other positions like Lead Client Analyst, Client Technical Analyst, etc. Successful applicants should be talented, highly motivated, and enjoy finding creative solutions to challenging problems.

This position reports directly to the Director of Client Success, and will be responsible for:

• Identifying, troubleshooting, resolving, or delegating both internal and external questions regarding Axiom software products
• Documenting reported issues in a CRM system (Salesforce)

• Enriching our technical knowledge base and software documentation
• Participating in projects as assigned
• Maintain current Axiom software product knowledge

Qualifications

• 3 to 5 years Healthcare experience
• Strong knowledge of healthcare reimbursement and contract negotiations preferred
• Experience with Axiom Contract Management a plus
• Experience with the full Microsoft Office Suite, with an emphasis on Advanced Excel
• Experience with Salesforce.com, Microsoft SharePoint and project management tools
• Executive Presence
• Strong written skills and ability to create PowerPoints, training documentation, and knowledgebase articles
• Cloud base technology/support experience necessary
• Current permanent US Work Authorization required

Education:

• BA/BS degree or equivalent required

Syntellis Performance Solutions, LLC. is an equal opportunity/affirmative action employer. All qualified applicants will be considered without regard to age, race, color, religion, sex, national origin, marital status, ancestry, citizenship, veteran status, sexual orientation, or preference, or physical or mental disability or other legally protected category.