What are the responsibilities and job description for the IT Help Desk position at System One?

Job Description

System One is hiring an IT Help Desk support specialist for our client in Hershey! Their mission is to make a difference in the life of a child. It is a very heartwarming environment. This is a 6-12 month contract opportunity with opportunity to extend longer.

IT Help Desk duties:

Provide first level phone, walk-up, and remote technical support to our employees and students for issues and requests relating to: computers, peripherals, software, and other core services (Email, Internet, Phones, etc.).
Support up to 5,000 devices - Apple iPads and Macintosh computers for students and teachers, and primarily Windows and iPad computers for the business areas within the school. Wireless connectivity is heavily used at the School.
Create and assign work orders for problems/requests that cannot be handled at the Help Desk
Receive, unpack, inspect, setup, and test computer devices and peripherals
Install and maintain software packages

IT Help Desk requirements:

Apple Certification and Microsoft A Certifications are desired.
Minimum of 3 years' experience using, installing, and supporting all types of computer hardware, software, and operating systems, especially Windows, Apple OS, and Apple iOS.
Experience with Incident Management - entering, updating, closing tickets with a ticketing system.
Experience with ITIL fundamentals and IT Service Management best practices (SLAs, Priorities, Impact, Urgency) a plus.
Demonstrated ability to successfully and efficiently diagnose and resolve computer-related problems (hardware and software).
Intermediate knowledge of networking technology and troubleshooting network related problems (such as device connectivity issues).
Excellent customer service, organizational, communication, documentation and interpersonal skills.