What are the responsibilities and job description for the IT Technician position at System One?
System One is looking to hire an IT Technician for a large utility company in the Oklahoma City area. The ideal candidate will have a minimum of 3-5 years' experience in IT, including Tech Support and Helpdesk.
Position Description
Monitor multiple information technology systems and perform incident management and/or address service requests related to IT systems and applications; responsible for IT assets, per defined processes, as required by position.
Working knowledge relative to:
Position Description
Monitor multiple information technology systems and perform incident management and/or address service requests related to IT systems and applications; responsible for IT assets, per defined processes, as required by position.
- Utilize Service Now and Power BI reports to monitor IT asset health and identify lost or missing assets.
- Monitor physical inventory in the stock rooms and warehouses to ensure sufficient inventory of desktops, laptops, and accessories are available; prepare shipments to remote sites as needed; track shipments to ensure successful delivery as well as keeping customer updated on shipment status.
- Assist with asset issues that escalate beyond the status of incident; coordinate with the appropriate team members to troubleshoot and resolve issues.
- Schedule and coordinate warranty work for desktop and laptops; prepare out-of-date desktops and laptops for recycling; perform work in support of the lifecycle process for the end user technology assets.
- Receive incoming IT equipment from vendors; prepare and ship IT equipment to company locations.
- Perform basic application and infrastructure monitoring functions.
- Create and route basic Service Now Incident tickets to appropriate IT teams and resolve/close IT tickets as they are completed.
- Triage and diagnose end user technology issues.
- Assist on facilities' projects that require infrastructure technology.
- Assist other IT teams in support of their projects in the field that include networking technology.
- Complete administrative level support duties; collaborate with other IT teams.
- Perform imaging tasks for new and/or restored desktops and laptops.
- Regular and reliable attendance is required in performance of job.
- Employee may be required to perform additional duties as assigned.
Working knowledge relative to:
- Computer hardware
- Awareness of Networking
- Communications
- Desktop/laptop hardware, operating systems, and Office suite
- IP networking
- Event monitoring, logging, and data collection techniques
- Virtualization technologies
- Windows desktop operating system
- Windows servers
- Linux Operating systems
- CISCO switching and routing
- Experience with the application of math and algebra.
- Demonstrated ability working with data reporting tools such as Excel.
- Ability to identify, research, and analyze system hardware problems and perform system evaluations.
- Demonstrated ability to interact, guide, and communicate effectively with all stakeholders.
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