NOC Technician

NOC Technician

System One is currently looking for a NOC technician to fill an opening on 3^rd shift (12:00 a.m. to 8:30 a.m.). Pay rate of $28.00/hour.

This position will primarily focus on monitoring various infrastructure and application systems, troubleshooting communications outages, assisting with application accesses, providing email communications from IT, and coordinating IT outage resolution. 

Experience needed includes:

• Windows Server 2012 , SCCM, SCOM, or related skills.
• Network skills, monitoring tools for servers, applications and networking devices

Responsibilities:

• Monitor Automic (UC4) Automation Engine for scheduled job completion
  • Ensure scheduled jobs complete correctly and timely
  • Follow job-specific documentation and processes to restart failed jobs
• Monitor SCOM for various systems and applications
  • Basic diagnostics of server connectivity
  • Restart services/servers via provided tools as documented
  • Knowledge to engage correct SME team for service restoration
• Monitor LAN/WAN health
  • Troubleshoot local site issues vs. circuit/MPLS issues
  • Coordinate with carrier or Telecom and local contacts to restore services
• Communicate information on a regular basis about outages and issues to IT
  • Ensure time-based communication of outage state and resolution are sent to appropriate segments of IT by severity
  • Remain informed of relevant outage situation to be able to provide insight as requested from other IT members and management.
• Develop e-mail communication for All Users about outages and other IT Information
• Monitor E-Mail to the Service Desk for break/fix issues
• Provide technical support to callers with problems (afterhours)

Additional requirements:

• Ability to analyze alarm conditions as presented by multiple monitoring applications (UC4, SCOM, FireEye, and others)
• 2 years previous experience in a 24x7x365 IT Operations environment (preferred NOC or Infrastructure Support role)
• Experience with analyzing system and network performance using monitoring, historical, and graphical data
  • Experience with LAN and WAN internetworking devices like routers and switches (CCENT or better certification preferred)
  • Experience with Windows Server 2008 R2 – 2012 R2. Understanding of domain principles, DNS, and DHCP preferred.
• Experience troubleshooting PC software and hardware issues
• Experience working critical issues that affect many users
• Communicate information on a regular basis about system wide outages to various departments within the company