What are the responsibilities and job description for the Service Desk Personnel position at SystemDomain, Inc.?
Job Description
Position: Service Desk Personnel
Location: Nashville, TN (Onsite)
Duration: 12 Months
Candidate Must Be Local to TN.
Job description:
Describe below in detail the business justification for this contractor hire. Include the criticality of work to be performed and the repercussions of not hiring. You must consider all possibilities of having these tasks re-assigned to other filled positions capable of performing the job duties. Whenever possible, indicate the importance of this position as it relates to OIR's Strategic Plan. Attach additional sheets if necessary. If Standard work week will not be 37.5 hrs. /wk., please justify below.
Work Location: 505 Deaderick St., Ste. 500 Nashville, TN 37243
Must be able to lift at least 50 pounds.
IT Call Center Experience preferred
Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required
Printer Administration and Troubleshooting- Server Print Queue, and local Queues
Active Directory Management
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.
iOS Management, Support, and Deployment
- Setting up new phones/Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
Video Conferencing
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions
Network troubleshooting
- Internal vs external
- VPN
- LTE
- Wifi
Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed
Remote support
- MSRA
- RDP
- TEAMs
- Webex
Hardware Deployment
ServiceNow
- Ticket management
- Ticket assignment
Thanks & Regards,
Sagar
Senior Technical Recruiter
SYSTEMDOMAIN INC.
Systemdomain Inc. is a leading recruitment company that specializes in connecting employers with top talent across various industries. With our extensive network of candidates and expertise in recruitment, we strive to match the right candidates with the right job opportunities, ensuring a successful and seamless hiring process for both employers and job seekers.