Operations Support Analyst

**This is a remote position based in the Southern California area where you will be working from your home office and visiting Epson HQ

Do you geek out over data? Are you an analytical type who loves working with data and transforming it to paint different pictures based upon the audience to drive important decisions by leadership teams?

If this describes you, WE WANT YOU!

The Retail Operations Support Analyst is responsible for measuring program performance by providing data-driven suggestions to senior leadership and our clients. This will be accomplished by creating and delivering all reports related to sales performance, merchandising compliance, training execution, visit execution, ad hoc requests, training compliance and rep audit/red flags.

Responsibilities:

Create and deliver all professional reports for client and senior leadership related to:

• Sales performance
• Merchandising compliance
• Training execution
• Visit execution
• Ad hoc requests
• Training compliance
• Rep audit/red flags
• Maintain team store list
• Organize field photos
• Perform operational administrative tasks
• Primary point of contact for central scheduling of part-time labor and manage store lists for coverage model
• Compliance reporting for Best Buy scorecard related metrics
• Use field data to provide regular analytics on the state of the business
• Measure impact of key initiatives
• Make strategic recommendations based on insights you have developed
• Identify performance gaps
• Develop KPIs to measure program performance
• Develop store visit call sheets to track key initiatives and ongoing compliance audits
• Navigate proprietary data management system to manage important program data

Experience & Qualifications:

• At least a year’s worth of experience in the retail or sales industry is required
• Data-driven analytical skills, retail analysis a plus
• Report design for Microsoft Office Suite proficiency
• Advanced Excel skills
• Experience with SQL a plus
• Experience with Power BI, Tableau, or other data visualization tools a plus
• Strong written and verbal communicator
• Strong time management skills is critical
• Must be able to work independently and not require constant supervision
• Strong communication and presentation skills

Get to Know Us:

The Revenue Optimization Companies (T-ROC) is a premier wireless sales agency that is headquartered in Coral Gables, Florida. We have employees in all 50 states, including Puerto Rico. Our expertise is partnering with some of the world’s largest brands to help them promote electronic and wireless products to their customers.

T-ROC is proud to partner with EPSON to manage their District Sales Manager program. We are looking to expand our growing and exciting company with eager people who possess a passion for technology, a knack for sales, and get jazzed teaching customers about wireless products.

Our Culture:

At T-ROC, our success is powered by people and technology. Our culture is what makes T-ROC a fun and rewarding place to work. We encourage our employees to act like entrepreneurs. We champion diversity and we are always seeking new ways to amaze our customers. Success is celebrated and integrity is the core of who we are at T-ROC.

Give us your best and we’ll give you ours.

Equal Opportunity Employer / Special Accommodations

T-ROC is committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment, T-ROC will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed, please email ADA@trocglobal.com describing the accommodation.