Program Director, Loyalty + CRM

PROGRAM DIRECTOR, LOYALTY CRM

Austin or Atlanta

T3 is looking for a Program Director to join our Delivery team in either our Austin or Atlanta office.

 T3 is a digital marketing agency that creates the world’s most useful brands and the experiences that power them. We focus on brand design, product design, and modern loyalty by creating connected experiences, purposeful content, meaningful data, brand-defining utility, and CRM. Ranked alongside the world's top innovation and loyalty agencies, T3 works with UPS, 7-Eleven, Pizza Hut, Capital One, Waste Management and FOCUS Brands, and other clients. Founded in 1989, T3 is headquartered in Austin with presences in New York, San Francisco, Chicago and Atlanta. T3 is part of Material (https://materialplus.io/), an integrated marketing services company comprising the top analytics, consumer insights, and marketing services businesses in the world.

Our Modern Loyalty CRM approach is audacious in its experience-first, platform agnostic point of view. We aspire to create industry-changing programs that are driven by Data, Insights, and Design. In this role, you will use a combination of traditional software project management and agile expertise to lead and oversee the delivery of CRM and Loyalty solutions to a portfolio of clients. This position requires a detail-oriented and highly-collaborative leader with excellent communication skills.

Responsibilities include:

• Working with the New Business group and discipline leaders to define project approaches and scope, size, pitch and win new business. Proposals will primarily focus on Loyalty and CRM strategy and implementation, but may also include custom Product Design engagements.
• Leading cross-discipline initiatives to define and promote delivery practices and playbooks for Loyalty/CRM solutions for our clients.
• Leading day-to-day execution of a portfolio of client projects. This includes direct management of larger/strategic engagements (including across sister agencies), and operational monitoring and course correcting for a broader project portfolio. More than 50% of your time will be client facing.
• While primarily focused on Loyalty CRM programs, the ability to define and run programs that also include custom product design (web and mobile applications, ecomm and marketing website solutions). ● Monitoring and maintaining project scope, timeline, operating budget, resource management and overall quality of the deliverables. Facilitating effective collaboration between strategists, designers, user researchers, developers, QA and client stakeholders
• Developing trusted relationships with day to day clients and internal teams, managing internal and client teams' expectations, and proactive issue identification and conflict resolution.
• Maintaining a deep knowledge of clients goals, challenges and requirements, and identifying opportunities for organic growth within accounts.
• Agile craftsmanship and project management thought leadership with a fanatical focus on continuous improvement, team health and client outcomes.
• Overseeing and providing career development and coaching to a team (1-5) of direct reports

Required Skills and Experience:

• At least 8 years experience leading digital solution programs, with an emphasis on Loyalty, CRM, Database marketing, or digital product design build.
• A proven track record of successfully launching consumer facing digital solutions
• Expert level agile and traditional project management experience.
• Experience running large scale, multi-million dollar budget programs
• A proven track record of successful team building through servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.
• Exceptional communication and leadership skills, with demonstrable attention to detail and servant leadership working style

Preferred Experience

• CRM and Loyalty experience
• Working in a consulting or agency environment
• PMP and/or agile certifications
• Experience working with JIRA or Azure DevOps

About T3

T3 is a digital marketing agency that creates the world’s most useful brands and the experiences that power them. We focus on brand design, product design, and modern loyalty by creating connected experiences, purposeful content, meaningful data, brand-defining utility, and CRM. Ranked alongside the world's top innovation and loyalty agencies, T3 works with UPS, 7-Eleven, Pizza Hut, Capital One, Church’s Chicken, FOCUS Brands, and other clients. Founded in 1989, T3 is headquartered in Austin with presences in Atlanta, New York, and San Francisco. T3 is part of Material (https://materialplus.io/), an integrated marketing services company comprised of the top analytics, consumer insights, and marketing services businesses in the world.

T3 is an Equal Opportunity/Affirmative Action Employer oriented toward inclusivity. We celebrate diversity, not just in commitment but in action. We get it and hire people who do, too