Application Analyst I

LOCAL ONLY APPLICANTS. The Application Analyst I will consistently provide World Class Customer and Technical Service, exceeding the highest standards, performances, and Customer Experience.

T4S Partners, Inc. is a fast-growing technology services company based in the Denver Tech Center. We need a Senior Agile Project Manager to join our T4S team!

• Do you value a small company with a fast-paced collaborative team environment where you can be a strong contributor?
• Can you work independently, yet know when to reach out for guidance?
• Do you take ownership of and pride in your work?

The Application Analyst I will consistently provide World Class Customer and Technical Service, exceeding the highest standards, performances, and Customer Experience. Our Managed and Support Services practice supports prestigious clients in a 24x7x365 operation.

Daily responsibilities typically include handling customer and client Service Requests, Incidents, Events, and Problems. In addition, assisting in maintaining the Knowledge Base, following escalation procedures, meeting and exceeding Service Level Agreements, and assisting with Continual Service Improvement initiatives.

What we’re looking for in your qualifications and experience:

Proficiencies Include:

• IT technical support experience is required, typically, one year or more
• Application Support experience, typically, one year or more
• ITSM / ESM, Cherwell, or Ivanti administration preferred, typically, one year or more
• Customer Service skills
• Demonstrate strong professional verbal and written communication skills, documentation, and interpersonal skills
• Proficiency in Microsoft Windows, Office, and Teams
• Good analytical skills; Proficient in troubleshooting and resolving Incidents
• Application Administration or Development experience
• Strong attention to detail
• Commitment to Quality and World Class Customer Experiences

Key job responsibilities include:

• Managing Service Requests and Incidents in a 24x7x365 environment via the portal, email, or telephone.
• Responding to, documenting, and resolving Service Requests and Incidents promptly in the ITSM tool
• Provide technical support to T4S staff on various technical issues and problems relating to hardware, software, and peripherals
• Provide first-level application support by working closely with T4S Clients to troubleshoot, reproduce, and resolve reported issues. Evaluate and isolate unresolved problems and escalate as needed internally or to software vendors. Identify trends and perform Root Cause Analysis
• Performs day-to-day maintenance, administration, support, and enhancements to our ITSM tool
• Communicate and liaise with Clients and T4S staff, both technical and non-technical, as required; keeping them informed of incident progress, notifying them of impending changes, and unscheduled and scheduled outages
• Self-organized and able to work independently with a high level of accuracy and attention to detail
• Able to be flexible and adaptable in a changing environment and able to learn new applications, concepts, and skills
• Participates in department projects and delivers work within agreed timeframes
• On-call rotation for off-hours support as required to keep critical applications and systems operational

Educational Requirements:

• B.S. in Computer Science preferred. A combination of education of IT certifications or equivalent experience will be considered

Job Type:

• Full time

Salary:

• $55,000 – $60,000

Benefits:

• Hybrid, three days in office/two days work from home, employee healthcare benefits, dental, and vision. Wellness plans and employee assistance, basic life and AD&D insurance, 11 company paid holidays, Paid Time Off, 401(k) matching plan