What are the responsibilities and job description for the Housekeeping Supervisor position at Table Mountain Casino Resort?
Purpose of Position:
Supervise all House Attendants and Room Attendants on shift. Ensure that the highest cleanliness standards are maintained at the Hotel on all hotel floors and back of the house –hotel areas.
Education/Experience:
• High school diploma or equivalent is required, unless otherwise waived by Human Resources Management.
• Two (2) years of experience in housekeeping services and floor care required.
• One (1) year of supervisory and management experience preferred.
• Previous hospitality (casino, hotel, or guest service) experience preferred.
Job Responsibilities and Duties:
• Assign daily work assignments to Room and House Attendants and may perform cleaning duties
• Assist in posting room occupancy records
• Responds quickly to guest requests in a friendly manner.
• Assist with guest service resolutions regarding housekeeping service or equipment to ensure guest satisfaction
• Post work orders for any hotel room, hallway, storage area, and public area repairs
• Collect lost and found items from the Room and House Attendants and follow Company-wide lost and found procedures
• Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, and public areas
• Ensure adherence to all sanitary and safety policies and procedures.
• Maintain adequate shift coverage and scheduling to ensure proper coverage based on workload and demand of the Hotel business.
• Maintain effective working conditions with other departments, personnel, and guests.
• Review the cleanliness of the Hotel with Director of Hospitality on a regular basis.
• Maintain and complete departmental employee records including: tracking forms, disciplinary action, commendations, evaluations, and any other personnel related forms.
• Stock, inventory, and monitor all linen, supplies, equipment.
• Report any safety related repairs or requests to the Director of Hospitality.
• Responsible for the staffing, training, and scheduling of Hotel Room and House Attendant Team Members based on forecasted occupancies.
• Ensures the completion of any housekeeping reports and communicates the clean and available rooms to the Guest Services Department
• Responsible for communication within their department ensuring that information is effectively communicated with Team Members.
• May operate company vehicles or equipment as assigned.
• Displays a professional image at all times through appearance and dress
• Ability to work a flexible schedule (available for morning, mid, and evening shifts, weekends/holidays as required).
• Follows applicable TMCR company policies and procedures including Hotel Operations policies & procedures.
• Perform other duties as assigned.
Additional Responsibilities:
Access to Sensitive Areas: Hotel storage areas, email access and all sensitive areas when accompanied with authorization.
Signatory Authority: Some housekeeping project and related forms with the authorization of Hotel Management.
Physical Requirements/Work Environment:
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is regularly required to stand, walk, sit, use hand to finger, handle or feel objects, tools or controls, and reach with hands and arms. The employee frequently lifts and/or moves up to 50-75 pounds. Requires ability to climb ladders and have stamina for constant walking, bending, stooping, reaching and pushing of medium to heavy weight items and equipment on a regular basis. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. While performing the duties of this position, the work environment is noisy and employee will work indoors and occasionally outdoors (exposed to weather conditions). Additionally, the employee will be exposed to cigarette smoke.
Must be able to work Nights, Weekends, and Holidays
