What are the responsibilities and job description for the Shift Manager position at Taco Bell?
Who is Desert De Oro Foods?
DDO prides itself on having developed a culture of trust, loyalty and excellence. Additionally, the company places a strong
emphasis on leadership development, managerial proficiency and operational excellence, which is consistently reflected in the
recognition that DDO’s award winning management team receives. This combination of company culture and leadership focus
has given DDO a significant advantage in operating restaurants and achieving sales growth even in the midst of an economic
downturn. Continued growth and leadership development are the company goals.
Our Motto:
“BE THE RESTAURANTS OUR GUESTS DESIRE, AND THE COMPANY OUR EMPLOYEES DESERVE.”
ETHICAL…PASSIONATE…COMMITTED
What is “Live Más”?
Equally important to the job role and responsibilities is making sure the Team Member can represent the amazing Live Más!
culture that is Taco Bell. At Taco Bell, we embrace breakthrough thinking and innovative ideas that continue to differentiate us
from our competitors. We have a maniacal focus on our customers, never follow, and always celebrate the accomplishments of
our people. If you want to have fun serving great food to our customers, we would love to meet with you.
Job Role:
Reporting to the Restaurant General Manager (RGM), the Shift Leader runs great shifts in a self-sufficient manner. This role takes
ownership and responsibility to solve problems; seek help from the team when appropriate; and is willing to lead the restaurant
team in culture building, best practices, and day to day functioning requirements of the restaurant. The Shift Lead maintains the
mentality that a well-run shift is the foundation of a well-run restaurant, and strives to run shifts with excellence at all times.
Responsibilities and Accountability:
Ensure consistent customer satisfaction:
• Execute the Own your Shift responsibilities under people, customer, and service are completed
• Ensure that all Team Members complete their Own your Zone tasks for their assigned position(s)
• Ensure that employees are clean and neat in appearance
• Personally demonstrate that customer needs are the highest priority
• Ensure food safety, quality, and accuracy of orders
• Resolve customer complaints quickly while maintaining positive customer relations
• Greets customers with a smile, is polite and pleasant when speaking with customers
• Works with management and fellow employees to serve customers with a sense of urgency
• Cooperation with peers, work with fellow employees as part of a team, helps others when they need a hand
• Demonstrates a positive and enthusiastic attitude with co-works
Attendance:
• Understands posted work schedule and reports to work as scheduled, on time, in uniform and ready to begin tasks.
• Provides appropriate notice when unable to be at work.
• Understands and uses approved time-keeping system, including accurately recording all hours worked.
Initiative and Energy:
• Takes action without being told, goes beyond what is simply required and maintains a high activity level
Developing people:
• Provide regular feedback to the RGM on the performance of Team Members
• Provide ongoing constructive and complimentary feedback to Team Members
• Actively participate in the training of Team Members
• Handle conflicts constructively and work with RGM to achieve resolution
Act Like an Owner
• Assist profit & Loss management by following cash control/security procedures, maintaining inventory and managing labor
• Oversee proper product preparation, rotation, portioning, cooking, and holding times
• Assist RGM with facility maintenance and ensure health and safety standards are followed at all times
Job Requirements and Essential Functions:
• Must be at least 18 years old
● Must pass a background check criteria
• Must have reliable transportation
● Able to do basic business math
• Able to stock shelves and coolers
● Able to clean the parking lot and surrounding grounds
• Able to sweep and mop floors
● Able to lift, carry out trash containers, and place in an outside bin
• Able to tolerate standing, walking, lifting up to 50 lbs. and stooping during 90% of shift time.
This list of job duties and responsibilities are not all inclusive. Hours may vary depending on employees availability, state laws,
and the operational needs of the business. The company and/or restaurant management may change or add to these job duties
and responsibilities at any time with or without prior notice.
