Associate Analyst Process Improvement

Overview

The Associate Analyst Process Improvement will assist with identification, development, implementation, and maintenance of process improvements within the Commercial Operations department.

Responsibilities

• Provide technical knowledge of Filemaker
• Investigate and triage Commercial Operations ServiceNow incidents
• Monitor and troubleshoot order processing errors
• Assist with maintenance and development of process and system maps
• Develop and maintain Standard Operating Procedures for Commercial Operations processes
• Ownership of administrative processes including payer database maintenance and form changes
• Identify and recommend changes/improvements to fix payer information gaps
• Assist with ensuring department process improvement initiatives integrate with existing processes, programming, and priorities
• Assist with end-to-end process improvement activities including:
  • Cross-functional collaboration
  • Solutions architecture
  • Scope and project plan development
  • Resource coordination
  • Process mapping
  • Business and programming requirements documentation
  • Solutions testing and troubleshooting
  • Cross-functional process training
  • Power BI reporting
  • Project completion analysis
• Other duties as assigned

Qualifications

Education & Experience

Required:

• Bachelor’s degree or equivalent work experience
• 2 years of healthcare reimbursement or medical device experience

 Preferred:

• Previous experience assisting with process improvement initiatives
• Training experience
• Previous Filemaker experience
• Project management experience 

Knowledge & Skills

• Proficiency in applications including Visio, PowerPoint, Word, Excel, Teams, SharePoint, and Outlook
• Understanding of health insurance methodologies
• Ability to successfully manage multiple tasks
• Strong relationship building and communication skills
• Exceptional documentation skills with the ability to be clear and concise
• High attention to detail and accuracy
• Exceptional analytical, conceptual thinking, and problem-solving skills
• Ability to take initiative and drive projects with minimal supervision
• Experience creating reports and giving presentations
• Thrive in a fast-paced, continuously changing environment
• Demonstrated ability to communicate effectively with all levels of the organization
• Ability to proactively identify issues and collaborate on solutions
• Ability to stay organized while multi-tasking

Competencies

• Analysis and Decision Making
• Planning
• Empathy
• Flexible
• Teamwork
• Communication
• Process Management
• Priority Setting
• Peer Relationships
• Problem Solving