What are the responsibilities and job description for the Retail Assistant Manager (Ops) position at Talbots?
What We Offer:
- Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next.
- SMIP: Store Management Incentive Bonus Program.
- Complete Benefit Package! Our benefits kick off the first day of the month after your start date. To learn more, visit our We Care page.
- Generous Merchandise Discounts! Our associates receive 50% off Talbots and select Haven Well Within brand items. Additionally, you may also be eligible for discounts at the brands across KnitWell Group.
- Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.
- We Win as a team and are dedicated to ensuring and applauding each other’s success.
- We Encourage creativity, innovation and smart risk-taking.
- We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
- We Act with integrity, transparency, candor, and respect.
- We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
- We Embrace community by bringing positive change to those we live and work in.
- A model of professionalism with strong work ethic, integrity, and respect for others.
- Customer-centric, understanding how the importance of exceptional service contributes to growing store sales.
- An educator, coach and mentor that inspires team associates based on their individual strengths.
- Organized and strategic with the ability to make independent decisions and capable of working in a fast paced ever changing environment.
- A clear communicator of business-related information, and brand initiatives.
- Ambitious, enthusiastic and friendly, with the ability to work cooperatively in a diverse work environment.
- Possess the technological aptitude to navigate, coach and train computer POS/iPad/handheld systems.
- Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
- Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
- Ability to work a flexible schedule based on the needs of the business including opening/closing shifts as well as weekends and holidays.
- Have open availability of 40 hours per week.
- Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
- Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.
- Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
- Partner with the Manager to lead the team with ownership as it relates to all areas of operations.
- Plan, execute and lead floor sets, window displays, interior marketing, recalls, markdowns etc.
- Educate, train, and reinforce brand standards as well as company policies and procedures.
- Understand the appropriate balance needed between operational and selling energy and ensure proper planning/scheduling and prioritizing tasks and responsibilities to meet the needs of the business.
- Maintain knowledge of business and competitive landscape, fashion trends and key business drivers to strategically identify opportunities that will maximize sales and ensure financial goals are achieved.
- Ensure compliance of all company policies and procedures as well as local, state, and federal employment laws.
- Develop and maintain positive working relationships that support a productive work environment.
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