What are the responsibilities and job description for the Customer support technician position at TalentBurst, Inc.?
osition Description
Responsible for Tier I software and hardware support. Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities.
Enters call data into a tracking system. Escalates problems to higher level technical support professionals when necessary.
Assists in the resolution of application, hardware and software problems.
Skills Required
Learner / entry level role. Provides Tier 1 support of low to medium complexity. Functions, somewhat independently, under general direction of more senior customer service representatives, supervisors or managers.
In general, follows documented procedures and checklists.
Skills Preferred
Experience Required
Service Desk / Help Desk support preferred. Customer Service experience preferred.
Experience Preferred
Education Required
High School diploma or equivalent.
Education Preferred
Additional Information
This position is for a Tier 1 Service Desk technician. They are primarily responsible for initial call / email ticket entry, issue / request assessment, troubleshooting and documentation.
There is some systems administration work involved in this role. Customer service skills are greatly needed in this role.
Last updated : 2024-06-19
