L3 Technical Support

TalentBurst, Inc.
Allentown, PA Contractor
POSTED ON 7/18/2023 CLOSED ON 11/13/2023

What are the responsibilities and job description for the L3 Technical Support position at TalentBurst, Inc.?

L3 Technical Support
Allentown, PA
5 months

Job Description:

This position requires a personal vehicle for travel to 3 sites for support, mileage is reimbursed. This position sits in Allentown, PA. All 3 sites are local to Allentown, PA.

This needs to be an experienced tech.
This position is the L3 in person contact for clients experiencing technical problems performing their daily tasks.  This position is for intermediate level employees that display a sound technical background and understanding of the business and IT organizations.   
 
Core Responsibilities
  • Provides daily technical support to all clients who experience technical difficulties while using the various technologies within the infrastructure environment.  
  • Performs trouble shooting and problem resolution on technical issues as required.  
  • Identifies, and with assistance, diagnoses incidents. Assists in coordinating restoration of services with other IT support personnel.  
  • Understands documentation for procedures internal to the department.  
  • Using an incident tracking application, records, maintains, and with assistance resolves client incidents according to service level agreement.
  • Researches and maintains standard operating procedures and other departmental documents as instructed. 
  • Recommends and implements process improvements within the department and IT organization.  
  • All other duties and projects as assigned.  
Preferred Qualifications
  • Bachelor's degree in information technology or a related field.
  • 4 years previous experience in an IT support environment preferred.  Desktop environment experience and knowledge of ITIL concepts is recommended.   
  • Working knowledge and troubleshooting experience with Microsoft operating systems and Microsoft Office 365. 
  • Working knowledge of remote network access methodologies including administration of remote access systems utilizing a VPN or VDI, secured by RSA security products. 
  • Technical skills include extensive PC and network troubleshooting skills in an enterprise environment.  
  • Experience in troubleshooting mobile devices (phones, tablets, etc.) and wireless.
  • Additional knowledge and troubleshooting network, telecom, and other communication platforms. 
  • Knowledge of data center applications such as job scheduling and monitoring tools.

TB_EN

Salary : $25 - $30

Direct Support Professional
Dedicated Support Network -
Allentown, PA
Direct Support Professional (DSP)
Tailored Support Services LLC -
Macungie, PA
Direct Support Professional Part Time
INTEGRITY SUPPORT SOLUTIONS -
Red Hill, PA

For Employer
Looking for Real-time Job Posting Salary Data?
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs with skills like those required for the L3 Technical Support.

Click the checkbox next to the jobs that you are interested in.

  • Disaster Recovery Planning Skill

    • Income Estimation: $86,970 - $110,627
  • Capacity Planning Skill

    • Income Estimation: $73,580 - $97,362
    • Income Estimation: $72,244 - $98,419
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at TalentBurst, Inc.

TalentBurst, Inc.
Hired Organization Address Madison, WI Full Time
Acute RN Title: Acute Care Registered Nurse PURPOSE AND SCOPE: The Inpatient RN provides direct patient care in accordan...
TalentBurst, Inc.
Hired Organization Address Coatesville, PA Full Time
Registered Nurse - Home Care Location: Penn Medicine at Home (covering Northern Chester County) Shift - (8:00 AM - 5:00 ...
TalentBurst, Inc.
Hired Organization Address Key West, FL Full Time
Chronic Registered Nurse Title: Chronic Care Registered Nurse (RN) 12 months or more of Recent Dialysis experience requi...
TalentBurst, Inc.
Hired Organization Address Texas, TX Full Time
Job Title: Program Manager Duration: 3-month contract with possibility of extension Location: REMOTE ( Candidates must r...

Not the job you're looking for? Here are some other L3 Technical Support jobs in the Allentown, PA area that may be a better fit.

Direct Support Professional

INTEGRITY SUPPORT SOLUTIONS, Bangor, PA

Direct Support Professional

INTEGRITY SUPPORT SOLUTIONS, Nazareth, PA