Director of Clinical Operations

Talkiatry’s mission is to transform psychiatry with accessible, human, and responsible care.  We’re a national mental health practice co-founded by a patient and a triple-board-certified psychiatrist to solve the problems both groups face in accessing and providing the highest quality treatment.   

60% of adults in the U.S. with a diagnosable mental illness go untreated every year because care is inaccessible, while 45% of clinicians are out of network with insurers because reimbursement rates are low and paperwork is unduly burdensome.   With innovative technology and a human-centered philosophy, we provide patients with the care they need—and allow psychiatrists to focus on why they got into medicine. 

About the role:

We are seeking a Director of Clinical Operations who is hands-on, process and results-oriented and has a passion for growth. In this role, you’ll help us scale the organization to provide unparalleled support for our psychiatrists, nurse practitioners and patients. You will be responsible for provider-facing side of operations such as provider scheduling, coverage, and policy adherence.

 As Director of Operations, you hold primary responsibility for ensuring day-to-day operational integrity (all systems go, people on task, results in progress), seamless service delivery and continuous improvement of the workflows. This responsibility includes ongoing observation, administration, and optimization in the areas of training, support, and operational efficiency to achieve excellence in quality and productivity.

Our perfect candidate is organized, collaborative, process oriented, and an excellent collaborator. You advocate for continuous improvement, and you are effective at driving change across the organization. You have experience developing policies, training staff, and optimizing clinical workflows using the electronic medical record (EMR) system. You are intellectually curious and driven to improve systems for the benefit of patients

You will: 

• Consult and collaborate with leadership and staff – clinical and non-clinical – to facilitate the successful implementation of new or revised policies, programs, and procedures, and to ensure the satisfaction of organizational objectives.
• Ensure clinician schedules are optimized and utilization goals are met, by managing the Patient Care Coordinator team to ensure organizational productivity standards are met, collaborating with the Chief Medical Officer and executive leadership when necessary to achieve these goals.
• Lead process improvement by reviewing workflows, reporting and researching best practices to achieve goals and operating objectives. You will design and develop alternative systems and procedures and document workflows clearly.
• Manage and facilitate projects as required.
• Serve as an escalation point for complex patient and staff issues. Establish and maintain good rapport and effective working relationships with patients, visitors, physicians and employees.
• Maintain confidential patient and employee records.
• Support organizational culture by leading by example and fostering a culture of empathy, service, collaboration, accountability, and inclusion. You will collaborate and develop a sense of team.

You are: 

• A graduate with a BS or BA Degree. MBA, or Masters of Healthcare Management or Public Health is preferred
• Experienced, with five (5) years’ management experience in healthcare, preferably in an outpatient practice
• Able to demonstrate progressive responsibility in healthcare field
• Experienced with process improvement, including re-engineering of systems, processes, and procedures
• Experienced in building and/or running a large support organization
• Able to demonstrate organizational abilities and experience establishing priorities
• Able to demonstrate previous experience in working in a fast-paced environment
• A strong communicator, with exceptional written and oral communication skills
• Experienced using an EMR, with eClinicalWorks preferred

Why Talkiatry:

• Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care 
• Collaborative environment: be part of building something from the ground up at a fast-paced startup  
• Flexible location: work where you want to, either remotely across the U.S. or from our HQ in NYC  
• Excellent benefits: health insurance 100% covered on day one, 401k match with match, generous PTO plus paid holidays, paid parental leave, and more! 
• Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands  
• It all comes back to care: we’re a mental health company, and we put our team’s well-being first 
• Compensation range for this opportunity is between $150k and $165k, with up to 15% performance bonus, depending on experience

At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.

We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.