Property Associate

Department: Asset Management  

Reports To: Property Manager 

Summary 

Performs a variety of duties pertaining to the occupancy and eligibility of  Housing Services Programs, plans, organizes, and participates in the housing applicant interview and counseling process; prepares confidential and technical documents pertaining to leases and contracts; advises residents, participants and property owners on Housing Authority policies, regulations, guidelines and procedures. Performs various special project assignments with minimal supervision. May be required to perform the functions of other classes as business needs require. 

Essential Job Functions 

• Conduct initial assessment regarding applicant eligibility for public housing and take appropriate action in accordance with established procedures and HUD regulations 
• Interview applicants to determine eligibility for housing  
• Obtain income and other required verification 
• Conduct background screening, as needed 
• Complete application and inform applicant of decision 
• Provide information on vacant units, and show available units 
• Refer clients to agencies that provide services needed by clients 
• Perform rent calculations 
• Assist with or conduct group interviews for applicants selected from the waiting list and facilitate briefing orientations 
• Process requests for transfer in accordance with established procedures 
• Conduct inspections in accordance with established procedures 
• Prepare, maintain, and update financial and other records, including collections of rent and other charges  
• Collect rent and other charges from residents and enter corresponding data into computer system 
• Process requests for rent adjustments in accordance with established procedures, including obtaining verifications, entering information into computer, etc. 
• Post charges associated with work order, late charges, etc. by entering them in computer and generating notices for residents 
• Follow-up delinquent accounts and pursue collections in accordance with established procedures 
• Prepare bank deposits 
• Conduct annual re-examinations and enter data into computer system 
• Maintain tenant files and related documentation regarding continuing eligibility and adjustments 
• Maintain records of residents’ community service hours as appropriate 
• Assist residents with special problems and promote amicable tenant relations 
• Counsel resident who are not complying with the terms of the lease, and concerning delinquent payments 
• Refer residents with special problems, such as economic, social, legal, health, etc. to groups or agencies that provide assistance, or to resident initiatives coordinator, as appropriate 
• Maintain liaison with resident services to assist with resident activities, address specific problems, plan meetings, or support activities as appropriate 
• Resolve conflict and complaints among residents, if possible, in order to avoid grievances 
• Assist with eviction process, and prepare related documentation to support recommendation 

Knowledge, Skills, and Abilities 

• Knowledge of Authority policies and procedures, particularly as they pertain to property management 
• Knowledge of Department of Housing and Urban Development (HUD) rules and regulations that apply to property management 
• Knowledge of laws and standards that apply to property management, such as Fair Housing Laws, OSHA Standards, Local and State Building Codes 
• Knowledge of basic building maintenance and fire prevention liability reduction principles 
• Knowledge of basic office practices, procedures, and equipment 
• Knowledge of the operation of authority computer system and software 
• Knowledge of the agencies that provide assistance and services to residents, including some knowledge of eligibility requirements 
• Knowledge of basic English in order to communicate verbally and in writing 
• Knowledge of mathematics sufficient to perform calculations required for summarizing rent collections, making deposits, and for rent adjustments 
• Ability to maintain required records such as tenant files, vacancy reports, etc. 
• Ability to read and understand policies and guidelines  
• Ability to prepare clear concise reports and make appropriate recommendations within scope of responsibility 
• Ability to use basic office equipment such as telephone, fax, copier, and computer 
• Ability to communicate verbally and in writing 
• Ability to generate records, receipts, and reports efficiently using a calculator and the computer system 
• Ability to establish and maintain effective work relationships with peers, superiors, residents, community service agencies, and the public 
• Ability to work in a dynamic environment that requires the incumbent to be sensitive to change and responsive to changing goals, priorities, and needs 
• Ability to lift more than 20 pounds 

Minimum Qualifications 

• Requires High School graduation or GED equivalent supplemented by specialized courses/training equivalent to completion of one (1) year of college in business administration or office management. 
• Requires one (1) year of experience in office support, social work or real estate; or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities. 
• Requires Level II Background Clearance 

Other: Valid Florida Driver’s License Must be able to be insured under the agency’s insurance policy 

This job description should not be interpreted as all-inclusive.  It is intended to identify the major responsibilities and requirements of this job classification established by THA.  All incumbents may not perform all of the job duties listed, and some incumbents may perform some duties which are not listed, and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.