What are the responsibilities and job description for the General Manager position at Tamposi-Williams?
General Manager Position Overview
The General Manager oversees all aspects of property management and hotel operations including: guest relations, front desk, housekeeping, maintenance, food and beverage, finances, team building, and staff development. The General Manager must possess strong communication skills, both verbal and written, and demonstrate outstanding leadership. The manager must be able to delegate responsibilities, organize complex projects, and establish priorities consistent with hotel objectives and in accordance with the company mission statement.
General Manager Responsibilities
Creates an operating environment that assures consistent guest satisfaction. Have a thorough knowledge of the property and community.
Have a thorough knowledge of the room types and differences between them.
Monitors the performance of the hotel through verification and analysis of guest satisfaction systems and financial reports. Initiates corrective action.
Maintains product and service quality standards by conducting ongoing evaluations and investigating complaints. Initiates corrective action.
Executes marketing, sales, and operational activities, producing results that meet or exceed the hotel's business plan.
Understands the government regulations affecting hotel's operations, ensuring hotel is operated
in compliance with all applicable laws, ordinances, regulations, and requirements of any federal, state or municipal authority.
Deals with the general public, guests, employees, union and government officials with tact and courtesy.
Accepts full responsibility for managing an activity.
Takes an active role in the overall Sales Effort at the property and attend the required Brand Training to ensure that we are properly positioned in the market to be the Top Performer and Leader for our Brand.
Maintains an appropriate level of community public affairs involvement.
Ensure all equipment is maintained in accordance with service standards. Resolve any outages in a timely manner.
Maintain downtime procedures to ensue no revenues are lost during equipment outages.
Ensure coverage for all Assistant General Manager responsibilities in the event there is no one in that position.
Other duties as created and assigned.
General Manager Financial Responsibilities
Develops accurate and aggressive long and short-range financial objectives consistent with the
Company's mission statement.
Prepares financial reports for management that clearly explain operational effectiveness, trends and variances.
Have a thorough knowledge of Accounting processes, including accounts payable and accounts receivable.
Manage payroll as required and ensure timecards are properly stored.
Leadership & Management of Staff:
Typically, directly supervises 10 to 50 employees at the hotel, including all department heads. Indirectly supervises all hotel personnel. Responsibilities include recruiting, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Establishes and maintains a pro-active human resource function to ensure employee motivation, training and development, wage and benefits administration, and compliance with established labor regulations.
Responsible for the hiring, training and discipline of all hotel staff.
Must be thoroughly familiar with Employee Handbook and all policies and rules it contains.
Must adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the Employee Handbook, Safety Manual, and operating guides.
Plans, schedules, and organizes the work of others.
Conduct regular staff or departmental meetings to review new procedures, emphasize safety practices. And solicit input from all employees.
Maintain effective communication and information systems though logs, monthly meetings, coaching and counseling.
Properly document all company policy violations as well as the documentation of any and all associate actions taken.
Be knowledgeable of Company benefits, procedures, and administration. Ensure benefits are administered on a timely basis.
Initiate personnel actions, such as promotions, transfers, discharges, and disciplinary measures.
What we offer
Vacation, Holiday and as well as great compensation package based on previous work experience.
Salary: $65,000-$70,000
Minimum 5 years IHG General Manager experience.
Job Type: Full-time
Pay: $60,000.00 - $75,000.00 per year
Benefits:
- Employee discount
- Paid time off
Schedule:
- 10 hour shift
Ability to commute/relocate:
- Winter Haven, FL 33880: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel management: 5 years (Required)
- Hospitality: 5 years (Required)
Work Location: One location