What are the responsibilities and job description for the Host/Hostess position at TargetCW?
Overview
CATEGORY: Part-Time
STATUS: Hourly, Non-Exempt
REPORTS TO: Assistant Manager
LOCATION: San Diego, CA
START DATE: ASAP
COMPENSATION: $16.30/hr Tips
Position Summary
Come help create BoujieMana, a brand-new restaurant located in central San Diego! Sitting amongst apartments and office buildings, we will serve both the public, and provide support to TCWGlobal by preparing meals (basic catering style) 3 times a week for 125 employees. BoujieMana has it all—a full bar, VIP room, indoor and outdoor seating, and a training/event center with a capacity of 120 people. There is abundant nighttime and weekend parking, and while space is limited during office hours, there is still plenty of street parking. The price point will be on the higher end with the restaurant’s commitment to utilizing quality ingredients and maintaining a curated menu for all three meals of the day.
We are searching for a diligent Host/Hostess to assist and support our entire staff at BoujieMana. The Host/Hostess is part of the Reception Team and manages the flow of guests dining or lounging at BoujieMana. This team is vitally important to our success, as you are the very first welcome and impression of BoujieMana. The hosts will assist management in facilitating the flow of service in the restaurant, while creating an impressionable atmosphere for guests and staff.
Life is tough—we want the team at BoujieMana to give customers a break so they may bask in the joy of a meal, and the gift of friendship. We are looking for an individual who loves what they do and can work well in a team. The owner will be somewhat hands-on but will not be present day-to-day. Instead, the owner is there to support, finance, and encourage the team to create a wonderful experience for our guests.
Key Responsibilities
Primary:
- Promote, work, and act in a manner consistent with the mission of BoujieMana
- Welcome guests to the venue
- Provide accurate wait times and monitor waiting lists
- Manage reservations
- Escort customers to assigned dining or bar areas
- Provide menus and announce Waiter/Waitress’s name
- Greet customers upon their departure
- Coordinate with wait staff about available seating options.
- Maintain a clean reception area
- Cater to guests who require extra attention (e.g., children, elderly)
- Answer incoming calls and address customers’ queries
- Assists wait staff as needed
Supplemental:
- Stay up to date on digital trends
- Taking over the phone TO-GO Orders
- Handling of cash when needed
- Checking and restocking baths
- Cleaning Dirty Mirrors
- Cleaning Menus
- Whipping down tables when needed
- Sweeping the floor in the dining room
Tools & Technology:
- OpenTable
- Cash registers, POS terminals and software, and workstations
- Software - web-based applications, etc.
Qualifications & Skills
- Work experience as a Hostess/Greeter or other entry-level role in a restaurant is a plus
- Valid Food Handler’s Card
- Understanding of restaurant etiquette.
- Experience in managing reservations.
- Availability to work nights, weekends, and holidays
- Good Physical condition to walk and stand during an entire shift.
- Ability to multitask and remain calm and professional in a fast-paced environment
- A passion for customer service and working in the restaurant industry
- Excellent organizational and time management skills
- Strong verbal communication abilities
Cloud Motion Hospitality/BoujieMana is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief or sexual orientation.